From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
It was quick and simple. Customer service is top notch and highly recommended.
Great! Awesome experience! Would lime for the 24 hour approval to be canceled.other than that great
My phone started malfunctioning and I was told about this site through customer support. It is super fast and easy to make a claim and receive a replacement. I was thoroughly pleased with my experience
Juwon was quick to respond, friendly and took great care to resolve my request, then asked for feedback! It doesn't get better!
Awesome customer service at all times thank u so much
Ringtone did not sound. Tech asked if she could enter my phone from tech desk I said yes the journey began. She instructed me what too do I did it presto! Issue resolved.
Phone had viruses. It was not working properly and I unknowingly send out spam. Marissa talked me through the Digital Secure steps. She cleaned the viruses. This Tom, on my wife's phone. A+ for Marissa & Digital Secure
Great thank you I would like to recommend to anyone to try this out great job for fixing my stuff a couple of switch games
I wanted to check my new product protection plan at 9am in the morning; but didn't under the sight set up. The representative was human and courteous of my time. He is very knowledgeable to the questions asked and patient. I even was able to answer past questions on claim from 3-4 year past. The chat took under 15 minutes; which was time saving.
My phone was knocked out of my hand, and I filed a claim for completely cracked back and chipped screen. They match my phone and I supposed to get it within two business days. How great is that.
I was super bummed that I lost my 2018 iPad Pro and would have to go through the motions of buying another one. Then I remembered that I had Asurion coverage. The claims process was very fast and easy, and you can imagine my joy at discovering that my replacement device would be the newest 2022 model! Wonderful experience. The light at the end of the tunnel. Faster and easier that Apple Care, hands down!
It was an easy process to file my claim and will receive my replacement within a few days
Excellent experience with Damaris. Was unable to clear old iPhone, kept getting error messages. Chat with Demaris proved this to be a complex and difficult problem but Demaris was able to resolve the issue & wipe the old iPhone in a relatively short time. Greatly appreciated.
Had an issue with my tablet. So i reached out online to make a claim. My representative was awesome. Made my transaction a breeze and hassle free. Love these insurance plans. Thank you so much for the help!
Although the wait was long Valentino got me the correct services i needed plus more!
This is my second device that has been damaged etc. I have had wonderful experience with Assurian Insurance. This time is the on/off button but there was no issues whatsoever in returning and getting same device back. I would definitely give Assurion a A++++++ in service.
Jessica the person I worked with was absolutely amazing. Definitely would recommend to anyone.
The claim deductible was to high, but what can you do?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We apologize for the trouble this caused. Our deductibles are a smaller fraction of what the retail cost of your device. Please let us know if you have any questions. -Rue