From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
All was quick and easy when filing a claim on lost phone. Just waiting on same day delivery and setup later today.
I absolutely loved that Valentino was able to solve my issue with my new phone! Went step by step to fix my problem with cell phone! Very satisfied!
They told me that my deductible for an iphone x max was going to be 260$. It's at least 4 yrs old. I was paying insurance all that time.
Online the same phones are going for 200-210. The phone is not even brand new. It's refurbished
Got to talk to Mariclaire thru chat, very knowledgeable and patience after my frustration on having to refill, claim. She took care of everything and was completed very fast
When my printer died after 1.5 years, I figured it would be a hassle to file a claim. To my surprise, I went to the Asurion website and within five minutes I filed the claim, received a pre-paid shipping label and was told I would be reimbursed for the entire cost of my printer. When I went to Staples to get a new printer, they told me I could bring my old one with the shipping label and they would pack it and send it back for me (plus they gave me a $10 coupon.) I highly recommend and got the protection plan again for my new printer.
The agent i worked-with solved my Verizon complex multi-device activation and transfer needs with courtesy, patience, and remarkable knowledge and skills. I expected at least partial failure; I got complete and totally successful resolution.
Brandon was both friendly and efficient. Congratulations on having such a great employee.
I went to the verizon store to activate my sim card on my new phone. I had to wait a bit, and the guy there tapped a bit on my phone and told me that it would take some time and it would work. I got all the way back home before my phone told me it couldn't activate. I really didn't want to drive all the way back, so i tried customer support without expecting much.
Rhonda got the problem solved in like 10 mins. Rhonda >>> that other guy everyday.
Abigail was clear and helpful when providing service today. We are glad we purchased the warranty for our product!
Claim processed easily and quickly. Very helpful and informative
Replacement was easy to do on website Thank you...
Great fast no easy same day delivery love it two thumbs up
I bought Asurion plan a 13 months ago, when I purchase 75" TV via Amazon. So glad I did! Just after manufacture warranty expired, screen experienced problems. Now Asurion has scheduled a Tech visit for the same week. Fast, and Asurion is doing exactly what they said they would do. No gotchas, gimmicks, or grief.
I have gotten the Asurion warranty for most of my products because they work great but sometimes they might malfunction due to different causes and when that happens I want to make sure the products are covered.
It is my first time when one of my products malfunctions and I am glad Asurion was able to provide a fix for me.
Glad to have for just in case something happens.
After I used my flosser for about 7 months, it no longer worked. I had purchased a protection plan through asurion and contacted them about it. They refunded my purchase price and even covered my return shipping price. Great service!
Easy process happy with end result, even delivered replacement phone
Have had nothing but issues! No one knows what they are doing, they even had my name and address wrong, the messed up my shipment and had the wrong tracking information. They have no clue where my phone is or when I will receive it! They don't listen when you talk n repeat themselves over and over when you have explained exactly what they said. It is a sh&t show! Do not use them if you can avoid it! Nothing but a headache and stress!
Hello, Samantha. We are definitely sorry to hear about your experience so far and the delays. We are here for you. Please contact us directly so we can assist with your claim. -Rue
Justin was really helpful. He was able to verify my information for me so I didn't have to worry about any errors. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Elena. We are definitely sorry to hear about your experience so far. Our deductibles are based on the tier of your device and only a fraction of the retail cost. All of our devices do come with a limited 12-month warranty for any malfunctions. Please let us know if you have any other questions. -Rue