From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Eli helped me out with what I thought would be an absolute disaster. I'm not sure how we got so many phone lines cross-crossed on a data transfer, but Eli sorted everything out. Eli was extremely patient, insightful, helpful, and we sorted out all of the issues. I am grateful for Eli's help. You should be happy to have Eli as an employee. THANK YOU, Eli!
My brother is very hard on phones. He cracked his screen, again! I was able to go through the steps to get him a replacement phone quickly and easily. I got the phone they next day.
Kelsey was my tech and she was amazing! She answered every one of my questions as well as sending me links for me to review the information in greater detail. Even though I didn't make a claim this time, she did not get irritated with my millions of questions.
I had a couple issues when filling out the forms so I contacted the chat bubble and was put on with Michael whom I really enjoyed talking with he was kind and helpful and funny and it was just over all a great experience and I will definitely recommend this company across the board! Thanks again
Rolando handled my claim quickly and completely. Extremely satisfied with Asurion.
I am very happy to have a business with you. And really appreciate all your helps.
I was very happy with my experience dealing with an issue getting my printer to be recognized on my Wifi network by the technician, Norman. I actually spoke to him twice and both times he worked diligently to resolve the issue, and it was not a quick solution. After going through rebooting the router and diagnosing the printer driver installation he worked for an additional twenty or so minutes to figure out why the printer wasn't working. It really reinforced why I bought this additional warranty, truthfully I thought it was a waste of money but JUST IN CASE, I used a little caution that was well worth the $49.
When first starting this I thought my experience was going to be bad but it totally made up for it at the end I had a little bit of trouble online and got stuck but with the chat I was able to file my claim really easy and move on thank you very much and have a great day
Automatic system did not have the brand I needed, but the online chat with Maria made it super easy to submit my claim. 10/10 fast and easy, even with my unique issue.
Any time I have reached out to Pro Tech- Asurion, they have been nothing but professional & usually solves my problem. I much rather chat than call, so I love this option is available.
Asurion and Medy made filing a claim so easy and fast. This is the second time I have filed a claim on electronic items and both times, Asurion assisted me with filing my claims. I have filed claims with other companies for other appliances and ended up with a broken refrigerator in my home for over a month and a half while that warranty company sent me in circles trying to complete the claim for a refrigerator I had in my home less than 24hrs before it died. I highly recommend spending the extra money to purchase an Asurion warranty for anything electrical from Amazon, you won't regret it.
Gave good directions it was good until u won't let me stop talking.I'm done.it's all taken care of.
I'm sure I could have done it myself because I'm on the younger side and great at computers and phones, but after my last phone gave me the "black screen of death" and broke while I was sleeping, I wanted to make sure I did everything right. Also wanted to make sure I could put my SIM from my dead phone into my new phone without issue. That being said, Ian my tech support dude, was great. There was no wait to speak to someone, he replied super fast with non stock phrases, and was super personable.I have absolutely 0 complaints about the whole process.
Called asurion and they referred a repair service in my area. The gentleman was very kind and funny and also truthful. A week later received a response the dryer was beyond repair, aurion refunded the value and received refund the same day. EXCELLENT SERVICE, thank you Asurion.
Easy to fill out forms and navigate through the process. Only takes a couple minutes to file a claim. Great monthly rates also
Brittany was great, she has wonderful customer service skills. Thank you for helping me!
Very easy to file the claim and immediate results.
I originally had the Verizon Mobile Protection Plan and had no problem with them when it came to getting a new phone. Now when it came to getting a screen repair through Asurion the process looked easy but the fine print was not as clear. You can only have your screen repaired at the $29 deductible if only the front of the screen is damaged. Any other damage on the phone makes it ineligible for that plan when i only wanted to fix my front cracked screen. I dint care for any other repair. The only other option was to pay over $200 for an entire new phone but like i said i only needed the screen repair since my phone was in fully working condition other than a very small crack damage on the back of the phone. I would not recommend spending this extra cost a month.
Everything was great. Keep doings what are doings. Staff are train and know there job. Your instructions were easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for the experience you had. We are here to get you connected as quickly possible. Our repairs are only for cracked screens and any other issues do not qualify as the device will not be functioning correctly with just a repair if any other damage. -Rue