Asurion

I bought a flip phone last year in December and as everyone knows those phones are now discontinued it got damaged by opening it and closing it and so I filed a claim they did send me a check for the amount of original cost of the phone and send me a label and a package to send the phone back to them I did sent it but the package got lost and they said they never received it
they clearly specified on the package that I could just bring it to the blue box at any USPS or just drop it in my mailbox so it can be picked out from USPS MAIL I was never told to bring it to the USPS office so I could get a tracking number they sent the bill to at&t and they easy deducted it from my bank account this is pretty ridiculous to me that they're now asking me to give them a tracking number how do you get a tracking number from your mailbox or the blue box? They're asking for it so they can remove the charges they are smart enough to know that it's impossible for me to provide them with a tracking number and sounds very convenient on their side I'm so mad at all this and I will cancel my services with this scammers and at&t as well will make may relatives do it too this was totally unfair.

I would put less than 1 star if possible. The following comedy of errors was made by this inept company:
1. Completed their online claims on Sept. 24 to report a phone had been damaged beyond repair. I checked then-option to get the phone the same day between 5 & 7 PM. I received a phone call that the phone was deliver to the wrong house and I could still get the phone if I wanted one that had already been opened (suspicious). I said no and the customer rep said someone would call me back later - no one did the remainder of the day.
2. On Sept 25th I called to find out if a phone was shipped out. The customer care person said the phone was shipped out at 9pm on the 24th. I asked for a tracking number and was put on hold for over 30 min. Until another lady came as if answering the call for the first time. She confirmed that the phone was NOT shipped at 9 PM like I was told.
3. They said the phone would be shipped out on the 25th and I would get it on Saturday, September 26. I jus checked the UPS tracking and it was logged to ship at 12:01pm on the 9/25 but wasn't actually shipped from their location until 12:06 AM on the 9/26.
Summary: This company is full of lies and deceit and will tell you anything to get you off the phone. That's after you've been on hold for ever. Hopefully, I get my replacement phone that I paid $200 for in the next day or two. After that, I'm done with this ripoff company.