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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,179
value
1,109
shipping
776
returns
768
quality
1,014
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Ohio
1 review
0 helpful votes
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Friendly, helpful and efficient
February 27, 2023

Quickly assessed the problem, said what was needed and how long it would take - true to his word, it was ready as predicted.

Date of experience: February 27, 2023
Illinois
1 review
0 helpful votes
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Replacement
February 17, 2023

The first person I got about two months ago didn't help me get a refund on my faucet today's person was great help

Date of experience: January 18, 2023
Rue L. Asurion Rep
over a year old

Hello, Kevin. We apologize for the delay and trouble this caused. We are glad to hear you were assisted. -Rue

Iowa
1 review
0 helpful votes
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Item replacement price
October 28, 2022

Asurion refunded purchase price of my work headset radio after 1 year of use they stand behind there warranty just as they advertised

Date of experience: October 28, 2022
Florida
1 review
0 helpful votes
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Replacement
December 28, 2022

I was literally done in less than 5 minutes and my phone will be here in 3 hours! Doesn't get better than that!

Date of experience: December 28, 2022
Pennsylvania
1 review
0 helpful votes
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Satisfaction
June 24, 2023

I contacted insurance right when I noticed damage. They were extremely helpful and got me a repair appointment speedily. I am highly satisfied.

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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Smooth sailing
December 29, 2022

Easy to fill out forms and navigate through the process. Only takes a couple minutes to file a claim. Great monthly rates also

Date of experience: December 29, 2022
Colorado
1 review
0 helpful votes
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Morgan
December 14, 2022

He was extremely helpful and patient with my little knowledge. I would suggest that he would be wonderful for beginners. Thank You Morgan.

Date of experience: December 14, 2022
Kentucky
1 review
0 helpful votes
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Asurion stands behind their warranty
October 31, 2022

Claim was easy and all my issues were addressed. I have several extended warranties through Asurion and they always stand behind the warranties.

Date of experience: October 31, 2022
Colorado
1 review
0 helpful votes
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Great Customer Service
October 10, 2022

Jason resolved my issue and made the chat fun! I never thought I'd enjoy a chat but there's a first time for everything.

Date of experience: October 10, 2022
Illinois
1 review
0 helpful votes
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Excellence
November 4, 2022

Asurion is great and strives for even better The claims I have had have been handled by courteous staff and resolved to satisfaction

Date of experience: November 4, 2022
Texas
1 review
0 helpful votes
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Cracked screen
May 24, 2023

Employee helped me file my claim and had my screen repaired in an hour. It went so much smoother than I had expected.

Date of experience: May 24, 2023
Illinois
1 review
0 helpful votes
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Working with asurion
October 13, 2022

Ive never done anything thing with online but i have to say doing my claim online with asurion was quick and really easy

Date of experience: October 13, 2022
Texas
1 review
0 helpful votes
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So far so good
April 12, 2024

Starting a claim for me electric scooter. Sounds like they are going to repair it so I am pretty excited.

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Extremely Satisfied Customer
January 4, 2023

My experience was splendid. Best Customer service ever! I am overwhelmed by the service that I received today. Thank you all so much

Date of experience: January 4, 2023
Georgia
1 review
0 helpful votes
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Easy and Quick
January 31, 2023

I filed a claim, returned the damaged bat, received an e-gift card to purchase a new bat. So easy and amazing customer service.

Date of experience: January 31, 2023
New Jersey
1 review
0 helpful votes
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Excellent Service
June 15, 2024

The Chat agent was awesome. The phone was sent the next day.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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Very professional staff!
February 26, 2023

Explained what the issues were with my phone and gave me a window of time to complete the repair. Very helpful and professional.

Date of experience: February 26, 2023
Kentucky
1 review
0 helpful votes
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Outstanding
May 7, 2023

Technician greeted us and clearly explained what needed to be repaired the repairs were completed in a timely manner and fixes were excellently

Date of experience: May 7, 2023
Washington
1 review
0 helpful votes
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Best Customer Service Ever!
December 6, 2022

I needed tech support and opted for the chat feature. A real person helped me and the issue was resolved effortlessly. Amazing service.

Date of experience: December 6, 2022
Massachusetts
1 review
0 helpful votes
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Helpful/knowledgeable
January 11, 2023

Dennis was very helpful in giving me the information I needed and I was able to file a claim smoothly with no issues.

Date of experience: January 11, 2023