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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Texas
1 review
0 helpful votes
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Very professional staff!
February 26, 2023

Explained what the issues were with my phone and gave me a window of time to complete the repair. Very helpful and professional.

Date of experience: February 26, 2023
Kentucky
1 review
0 helpful votes
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Outstanding
May 7, 2023

Technician greeted us and clearly explained what needed to be repaired the repairs were completed in a timely manner and fixes were excellently

Date of experience: May 7, 2023
Washington
1 review
0 helpful votes
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Best Customer Service Ever!
December 6, 2022

I needed tech support and opted for the chat feature. A real person helped me and the issue was resolved effortlessly. Amazing service.

Date of experience: December 6, 2022
Massachusetts
1 review
0 helpful votes
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Helpful/knowledgeable
January 11, 2023

Dennis was very helpful in giving me the information I needed and I was able to file a claim smoothly with no issues.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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Worth it
November 18, 2022

Super easy to put in a claim and was emailed the same day with a gift card to replace my item. Worth it!

Date of experience: November 18, 2022
New Jersey
1 review
0 helpful votes
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Fantastic
November 18, 2022

This is so easy to handle. It's very clear for the seniors to read and follow. Much appreciated! Wish more were like this.

Date of experience: November 18, 2022
Wisconsin
1 review
0 helpful votes
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Help with Phone Security
December 19, 2022

I called Verizon Loyalty Team. Connection to a Chat room was quick. My questions were answered and my mind was put at ease!

Date of experience: December 19, 2022
Washington
1 review
0 helpful votes
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Best Cust Exp I have had in years
December 4, 2022

Online chat was quick and easy to understand, Tech had humor and cheered me on throughout with each step (it made it fun).

Date of experience: December 4, 2022
Mississippi
1 review
0 helpful votes
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Protection plan
June 14, 2024

I needed help processing a claim it was very easy and handled in a timely manner was very pleased.

Date of experience: June 14, 2024
South Carolina
1 review
0 helpful votes
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Outstanding Customer support
March 22, 2024

Very nice fast and proficient job well done courtesy was first and all my issues were resolved the first time

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Great customer service
March 4, 2024

Customer service agent was vey knowledgeable and very helpful and walked me through the process with ease

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Happy costumer
June 15, 2024

It was easy and fast my claim got approved within minutes. I am very satisfied with the outcome.

Date of experience: June 15, 2024
Pennsylvania
1 review
0 helpful votes
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Service was great
March 9, 2024

I had issues previously but the person who helped today did what I needed and was quick and helpful. 5 stars!

Date of experience: March 9, 2024
Kentucky
1 review
0 helpful votes
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Very helpful in a stressful situation
June 11, 2024

My phone was lost/stolen. They got my new phone to me quick and made the activation process so easy

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Worth the money
December 25, 2022

I had a problem with a purchase that was covered by the Asurion warranty. I went online for 5 minutes and my refund was emailed 2 days later.

Date of experience: December 25, 2022
North Carolina
1 review
0 helpful votes
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Quick and easy. Just one thing. I don't get to compare functions of my replacement netgear to be sure it does what I need. I can only hope!

Date of experience: October 28, 2022
Georgia
1 review
0 helpful votes
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Best service ever
December 27, 2022

My wash machine stopped working and I have kids so the tech came out quickly and ordered the part and made sure we was taking care of immediately.

Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Robber of money
December 4, 2022

They are robbers I pay more than $200 to insure my phones and when my friend lost her phone they refuse to send a replacement don't use theme

Date of experience: November 4, 2022
Rue L. Asurion Rep
over a year old

Hello, Firas. We are definitely sorry to hear about any trouble you have experienced. There is a deductible for each claim filed, it all depends on the tier of the device. However, we charge a deductible that its less than retail price. Please let us know if you have any questions. -Rue

California
1 review
0 helpful votes
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Is timely and quick response
January 22, 2023

So after a period of time I was having issues with my ice maker that I purchased. Called in to report the issue and the process was simple.

Date of experience: January 22, 2023
New York
1 review
0 helpful votes
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It was easy for me to do the claim and did not have to wait for a long period of time to receive my replacement.
Job well done!

Date of experience: December 16, 2022