Asurion has a rating of 4.7 stars from 11,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Explained what the issues were with my phone and gave me a window of time to complete the repair. Very helpful and professional.
Technician greeted us and clearly explained what needed to be repaired the repairs were completed in a timely manner and fixes were excellently
I needed tech support and opted for the chat feature. A real person helped me and the issue was resolved effortlessly. Amazing service.
Dennis was very helpful in giving me the information I needed and I was able to file a claim smoothly with no issues.
Super easy to put in a claim and was emailed the same day with a gift card to replace my item. Worth it!
This is so easy to handle. It's very clear for the seniors to read and follow. Much appreciated! Wish more were like this.
I called Verizon Loyalty Team. Connection to a Chat room was quick. My questions were answered and my mind was put at ease!
Online chat was quick and easy to understand, Tech had humor and cheered me on throughout with each step (it made it fun).
I needed help processing a claim it was very easy and handled in a timely manner was very pleased.
Very nice fast and proficient job well done courtesy was first and all my issues were resolved the first time
Customer service agent was vey knowledgeable and very helpful and walked me through the process with ease
It was easy and fast my claim got approved within minutes. I am very satisfied with the outcome.
I had issues previously but the person who helped today did what I needed and was quick and helpful. 5 stars!
My phone was lost/stolen. They got my new phone to me quick and made the activation process so easy
I had a problem with a purchase that was covered by the Asurion warranty. I went online for 5 minutes and my refund was emailed 2 days later.
Quick and easy. Just one thing. I don't get to compare functions of my replacement netgear to be sure it does what I need. I can only hope!
My wash machine stopped working and I have kids so the tech came out quickly and ordered the part and made sure we was taking care of immediately.
They are robbers I pay more than $200 to insure my phones and when my friend lost her phone they refuse to send a replacement don't use theme
So after a period of time I was having issues with my ice maker that I purchased. Called in to report the issue and the process was simple.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Hello, Firas. We are definitely sorry to hear about any trouble you have experienced. There is a deductible for each claim filed, it all depends on the tier of the device. However, we charge a deductible that its less than retail price. Please let us know if you have any questions. -Rue