Asurion

Run far away from this insurance company as you can. They aren't trustworthy and are all about nickeling and diming you, finding any reason not to process your claims. I have the DirecTV Premier Protection insurance plan and I had a Samsung TV remote control that went faulty and under my terms and conditions, it clearly states OEM remote controls are covered for repairs or replacement. So when I went to open a claim the insurance rep stated they don't cover remote controls anymore and that Asurion some how magically just changed the T&C without any customer notifications. I explained to him that it was clearly stated in the T&C that remote controls are covered but then he pointed to a small one line in there that says "We can modify these terms at any time." But never got any notification or mail that they changed their T&C to not cover remotes anymore. Also the T&C that is on my Asurion account still shows that remote controls are covered. They use that one small line for a cop-out and can use it anytime to get out of not covering your claim... very SHADY and GREEDY company!

My experience was horrible! They ended up giving me $1,000 towards a new cooktop, which i had to pay for the balance and installation. They claim was made on 10/1/22 and they finanlly settled with me on 11/21/22 - i spent hours on the phone with GE and asurion because Asurion claimed they didnt receive anything, but GE cc me on the emails. And Asurion added things like "it was because of improper use" when GE did not say that in there email. Then they changed it to read "beyond the manufactures recomendations" they will lie just to not pay a claim. DO NOT USE THIS COMPANY THEY ARE HORIBLE TO DEAL WITH! GO WITH AMERICAN HOME SHIELD OR ANOTHER COMPANY AVIOD THIS ONE AT ALL COST!

First claim I filed was my fault, I dropped the phone and broke it, they replaced it within a reasonable delay however despite paying 15$ per month for this insurance they will charge you for a replacement, in my case it was 200$. Wow. Replacement phone was also a refurbished phone, not even new.

This replacement phone lasted less than a year before I had to bring it in a store and be told the mother chip had an issue, that it was not user error, and that the phone had to be replaced. I have a very strong suspicion this is due to a already faulty product that was "Fixed and shipped back out".

I called again to file a second claim. Like the first time theyll try to offer you a replacement phone that is not even close to the value of your phone. Ive been waiting for 1 month now, called and was told there is no deadline for claim completions and if it takes a year, thats what itll take. I highly suspect theyre just waiting for another user to file a claim, send in their faulty phone so they can fix it up then ship it out to me. They also mentionned they would be cancelling the insurance as ive "Maxed out" the claim options on my plan.