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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,178
value
1,108
shipping
775
returns
767
quality
1,013
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Tennessee
1 review
0 helpful votes
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Horrible Company
July 19, 2022

This company is terrible. They offered me a job after several interviews and a drug screen a few years back during the pandemic. After about a week later they called me back and rescinded the job due to my background (I have a petty theft from 2014 and a simple possession of weed from 2011 that only show up on my record anymore because I do not have $3,000+ to pay off all the fines due to hard times living). Think what you want about these, but regardless of what it is it's been almost a decade and if you knew the circumstances for the petty theft it's ridiculous. Police bullying and DA conviction-monger.

Let me make clear, also, that I am college educated with a 4-year degree in IT. Exactly what they were needing, IT help.

Anyways, since then for the past two years they STILL PROCEED TO EMAIL/CALL ME ABOUT ONCE A WEEK OFFERING ME A JOB AGAIN. I have removed myself from this bs company's contact, but they PERSIST.

First of all, terrible decision on not hiring me as I am now/have been indispensable to my current job for over 2 years now. Second, STOP CALLING ME.

Stupid.

Date of experience: July 19, 2022
North Carolina
1 review
0 helpful votes
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Great Customer Service
October 18, 2022

I worked with DeChanta, and she made the process smooth and easy. Very knowledgeable in her area. Thank you again.

Date of experience: October 18, 2022
Illinois
1 review
0 helpful votes
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Claim for gloves.
June 17, 2024

So easy to work with customer service. Very nice people.

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
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What a RIP off
September 14, 2020

I have had Sprint and insurance since 1997 on all phones. This is 2nd time in 23 years of looking at using it.
Sprint repair people said my phone ((Note 8)) almost 4 years? Old, but I won't use a 5G phone for 2-3 years when service is in our area. So, no sense in upgrading yet.
The phone just wasn't getting service anymore... nothing wrong with the aesthetics or being damaged.
So Sprint told me 7 days to get a replacement. Same phone. After $275 deductible... huh? I looked on Internet. New one was $220-$250 on a few sites. Delivered.
Not refurbished... NEW.
Refurbs were $180... delivered.
So. Paying $275 and waiting 7 days! Was stupid. Paying a service to RIP me off... wow. I wanted a supervisor... ok, lady said,. Burrrr. Hung up.
Called again. (Philippines) been there a few times myself. Nice people really. Mostly, but you always have to watch out.
2nd call... 10 minutes to go through my ordeal. Again, please give me a supervisor... okay. Transfer tone. Hello. Immediately hung up on. I didn't get a chance for a word.
3rd time. I told the person I wanted a supervisor that I keep getting hung up on on transferring... oh, sorry, no problems. Here you go... hung up.
No call backs to me... just terrible service. I cancelled their insurance today because it sucks! Go someplace else.

Date of experience: September 14, 2020
Canada
1 review
0 helpful votes
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This company is a scam
December 14, 2019

Terrible service. Please do not insure your tenology with them. Very poor customer service and they didn't resolve my problem.

Date of experience: December 14, 2019
Michigan
1 review
0 helpful votes
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Review
August 23, 2023

Everything went very well! Couldn't be happier! Called to let me know when he was coming. Very friendly and courteous!

Date of experience: August 23, 2023
Georgia
1 review
0 helpful votes
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Quick good service.
September 27, 2022

I gave had 3 claims with Assurion over the years and they were all handled immediately and to my satisfaction.

Date of experience: September 27, 2022
Florida
1 review
0 helpful votes
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Amazing service
June 17, 2024

The technician was very knowledgeable. Fix my phone within 15 minutes I'm completely satisfied.

Date of experience: June 17, 2024
Tennessee
1 review
0 helpful votes
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Excellent Service
November 26, 2022

My spn broke his tablet and I couldn't find the protection plan listed. The problem was quickly resolved with assistance.

Date of experience: November 26, 2022
Georgia
1 review
0 helpful votes
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My Service Rep Cedrick was PHENOMENAL
November 13, 2022

Thanks Cedrick for all your help definitely helped me resolve my issue very effectively and efficiently definitely recommend his services.

Date of experience: November 13, 2022
Texas
2 reviews
0 helpful votes
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My laptop display was working when I took there and now my motherboard has no output at all. DEAD smh

Date of experience: May 28, 2022
Virginia
1 review
0 helpful votes
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April was great!
October 4, 2022

April resolved my eSIM issue with my new iPhone Pro Max. She was knowledgeable and personable. I appreciated her help.

Date of experience: October 4, 2022
Pennsylvania
1 review
0 helpful votes
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Broken phone
December 8, 2022

Screen was broken so bad can't unlock phone got the replacement fast and set up was insured all info on old phone wouldn't not be seen just erased

Date of experience: December 8, 2022
Virginia
1 review
0 helpful votes
Follow Imad G.
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The New Asurion Complete Protect on Amazon is a scam it says "Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon" they don't cover past purchases (Scam)

Date of experience: February 25, 2024
Rue L. Asurion Rep
over a year old

Hello, Imad. We are sincerely sorry if you have experienced any trouble. We are here to help. -Rue

Washington
1 review
0 helpful votes
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Simplicity
February 6, 2024

It's the little things in life that matter the most, like a super easy convient way to fix your phone in less than 1 business day.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Excellent Assistance
November 29, 2022

I rarely get help by chat line.
So I thought this would a bad experience
Just the opposite Janay was very patient & really helped
A plus rating

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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Hope you get Renaldo
March 16, 2024

I had a great experience and thank Renaldo for his support and expertise in helping me to fix the security issues I am having

Date of experience: March 16, 2024
Michigan
1 review
0 helpful votes
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Great service
December 1, 2022

Very helpful and explained things out good
I had lots of questions and he helped out pretty good
He gave me the info I needed and the number I needed to contact him he ne t department

Date of experience: December 1, 2022
New Jersey
1 review
0 helpful votes
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Cell phone problem
April 27, 2024

Cell phone would not work correctly. It was replaced and all was taken care of by Dylan at AT&T in Millville, NJ

Date of experience: April 27, 2024
Washington
1 review
0 helpful votes
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Excellent service
June 4, 2024

Chis was amazing at her job. Was a great help and beyond nice! Made for an awesome experience

Date of experience: June 4, 2024