Asurion

Waited 11 days for an appt. Tech didn't show. Now I can wait another 8 days or take to store. Horrible CS!

Device a day late arriving in completely destroyed and taped box. Product seems ok, though no padding and parts thrown in.

The screen on my Galaxy Note 20S 5G ultra started strobing like a disco ball. I call AT&T and they put in a claim with Asurion. The screen was the problem and would be fixed 2 - 4 hours after I brought it in. The cost...$29.99. Within minutes I received a call from Stephen asking when I wanted to bring the phone in. I told him I was on my way. He called me 2 hrs later to say the screen cannot be removed from the phone and I needed a replacement. I called Asurion back and a new phone was on its way. I told Stephen that I needed all my data restored because it was my business phone. He assured me he would do that. Two days later the new phone was in. The screen was still not functioning but out walks John. My hero. He worked for over an hour and restored all my data, photos, contacts, apps and games. Then he had me check and recheck to make sure it was all there. The last thing he did was a factory reset on the broken phone so I could send it back. I was willing to replace my phone with a $1200.00 new phone if they could transfer my files. I'm so happy that the person at the ATHT store said there was no way. Thank you to all the guys at UBREAKIFIX (an Asurion company) in Milford Ma.

I had a ton of issues trying to file my claim via the link in amazon orders to your website - It would not accept the legit info on the sticker on my tv claiming it was incorrect. When I tried to reach a person at the # you have that pops up the rep said they couldn't help or transfer me and gave me this # *******924 which does not allow anyone to get help from a rep. I tried to chat on that same page and it said not avail. FINALLY the text link sent via the 2nd phone # brought up a screen that again could not locate my info and when I clicked on chat I actually FINALLY got a person who was wonderfully efficient. That was ridiculous. You should provide the correct way to reach someone right off the bat instead of making me go thru a gauntlet of crud to find help- but I am sure you do that on purpose as a dark UX attempt to get people to give up and save you money as a company- YAY Capitalism > :( Lets see what actually happens with my claim now that I finally got someone to help me submit my claim.

They sent me a replacement phone that was all banged up, screen lifting off, dead and wouldn't take a charge.

This company is terrible. They offered me a job after several interviews and a drug screen a few years back during the pandemic. After about a week later they called me back and rescinded the job due to my background (I have a petty theft from 2014 and a simple possession of weed from 2011 that only show up on my record anymore because I do not have $3,000+ to pay off all the fines due to hard times living). Think what you want about these, but regardless of what it is it's been almost a decade and if you knew the circumstances for the petty theft it's ridiculous. Police bullying and DA conviction-monger.

Let me make clear, also, that I am college educated with a 4-year degree in IT. Exactly what they were needing, IT help.

Anyways, since then for the past two years they STILL PROCEED TO EMAIL/CALL ME ABOUT ONCE A WEEK OFFERING ME A JOB AGAIN. I have removed myself from this bs company's contact, but they PERSIST.

First of all, terrible decision on not hiring me as I am now/have been indispensable to my current job for over 2 years now. Second, STOP CALLING ME.

Stupid.