AsurionReviews 12,831

Made a claim Sunday(4/23/23). Wednesday they stated the replacement phone was returned to sender. I have been calling them for a week straight. It is now the following week(5/1/23) and still nothing. Just got off the phone with Asurion(my 5th time calling this week) and I am still in limbo waiting for a response. AND it is still possible they find an issue and cannot send it. Their website is not formatted well to give us any useful info to process our claim. Most employees working there are useless and cannot help. THey just talk on the phone with you to try and calm you down. We will see how it goes...Hopefully I get a replacement soon in the future. This will be my last time with ASURION once I get my replacement in my hands.

I had one laptop fixed by Asurion with no problems. I sent another laptop to them to fix. The device was fixed, but the touch screen was not working. Long story short, they did not contact me about my device being repaired or replaced. I called Asurion two weeks later after receiving the email stating, "your device is beyond repair". Do not waste your money and time with this company. You will thank me later!

I bought the extended warranty on my TV. They tell you it covers any mishap, even if it accidentally drops. It only covers power surges on TVs. Customer service rep tells you to reach out to manufacturer and see if they can repair it. Then they insult you by saying If you pay the manufacturer (more than the cost of replacing the TV) to repair it the extended warranty will still cover a power surge. Waste of money. Worthless Warranty.

Very disappointed by the customer service and Jeff fine services officer of ceo with not honoring my claim and not helping out a paying customer with her first experience with asurion insurance and first claim ever I will be canceling my insurance not only do this companys employees give u wrong information and then tell u they can't do anything to help with the situation they and then they accuse u or fraud I have never dealt with a service with such poor customer service in my life!'

I'm a Verizon customer. I received a notice (interestingly, 2 days after the changes went into effect) that Asurion was increasing their rates for multiple devices, four or more, from $50 a month to $60 a month. That's a 20% increase. And Asurion has such high deductibles, there's no way they are losing any money. A 10% increase would have been more reasonable and fair. We personally have never made a claim. I'm strongly considering canceling my device insurance by Asurion.

Ive been for there protection plan for 4 years haven't used it up until now and they give me hell just to replace my faulty phone absolutely terrible service I will be canceling it and saving my money cause this is ridiculous. DON'T EVER USE THERE PROTECTION SERVICES COMPLETE SCAM