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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The technician (Wayne) that fixed the phone was extremely knowledgeable, friendly, and had the phone fixed within the matter of minutes. Couldn't have asked for a better tech.
The staff at you break it, we fix it was very competent. I would use there service again. Asurion was quick to ok my claim. They kept in touch via email to make sure my phone had been fixed to my satisfaction. Overall they fixed the crack in my screen but the main board inside of the phone had played out. I ended up having to exchange my phone. Great company!
The tech was so nice and worked lightning fast to fix my phone screen. Asurion's protection plan is such a great investment for life's every day mishaps.
Did not cover damage to 1400 dollar air compressor I bought at tractor supply.Paid 230 dollars for one year warranty.WORTHLESS!
Wanted to transfer data from my old Motorola phone to a new one. Not tech savy and needed help. Was pleased with the professional help supplied and the friendly technician did a great job in a short amount of time.
Recommend this company.
The Asurion insurance with AT&T is VERY flexible, simple to use and very efficient in determining the co-pay and returning the device.
At first after reading that I have to backup my data or anything important I need to save I was very nervous about everything especially my husband who is so paranoid but after the Tech came I must say he was very pleasant and knowledgeable about his job and the best part is he works right in the comfort of our home and did a super fantastic job of changing both our phone screens. We didn't lost anything and our phones are as new as we first got them we thank you and appreciate your service.
They explained what they were going to do, sending a technician to see if it could be fixed and if not then they would replace the phone.
I cracked my screen on my Galaxie S10+ and a tech came to my place of work and replaced the screen within 30 minutes. He was very professional and polite. Thank you for the great service.
Outstanding/Quick Service! I was floored how easy & fast this experience was! The Greenwood Indiana Team is a Great Group!
My wife cracked her phone screen on her Samsung 23 ultra and I was sent tonthis asurion store to get it fixed the representative where very helpful and quick to fix the phone and everything works great andi would definitely recommend those with issues to go there
I forget the poor girls name.I hate that but boy was she nice and handled my situation awesomely. Love how this place deals with their consumers.
I have never seen a service take so long to come repair my appliances. I called several other repairs services they could come out that or the next day. The one Asurion gave me appliance service center took nine days to come look to see what was wrong. It's not worth waiting to get my appliance fixed. I will be canceling my plan and wouldn't recommend anyone for their service.
Hi Donald, I am sorry to hear about the delay with getting your appliances repaired. I understand the frustrations involved and sincerely appreciate your patience. We do hate to lose you as a valued customer and we are here to help by taking a deeper look into this for you. At your convenience, please feel free to reach out to us directly so we can further assist. -Ari
The website is very user friendly and our new replacement phone arrived in less than 24 hours!
The agent was very professional and knowledgeable of his job. It was a great experience for me and I was very impressed with it only taken a few minutes to file a claim. I was blown out of the water on how smooth things went. I will tell my friends about this experience.
This was my first phone repair and I had been wondering why I was paying for the maintenance plan. Well the day came that I am so glad that I did. I dropped my phone with a screen protector and still managed to crack the screen. I submitted a repair claim online and was surprised to see they will come to you and the service was great. I hope I don't have to use this service again but feel great knowing it is there.
Very pleasant experience. Cell phone repair Tech was very well mannered and courteous! He was fast, punctual, and very friendly! Great person to have as an employee! Thanks!
Ive had Asurion insurance for many years, if I didnt have them, Id be out atleast $5,000 over the past 5 years. From losing our phones or breaking our front glass. The Alaska RT Techs are amazing and very quick and knowledgeable with their repairs and the history of wireless communications. Probable the best asset Asurion has here in Alaska!
Excellent Customer Service, convenient and fast service!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are definitely sorry for this experience! We are more than happy to assist in whatever we can. Please contact us directly. -Rue