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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Sent phone back in there envelope they claim it was empty now I'm charged for full price of phone they sat on it for 3 months now i cant claim it with USPS what a scam
My phone was destroyed at work ona Thursday. Registered it, filled my claim online, and my replacement was at my house on Saturday. Thanks Asurion!)
That was my first time using my insurance and I really appreciate the work that they provided.
Tech came by fixed my screen super fast and it was amazing!
I was left a message as to when and what time he would be here and he was exactly on time...I could not have asked for any better service..
The lady I spoke with about my phone was very helpful, explained everything about my replacement. My new phone was received in the timely manner of 2 days.
The technician was very professional, and did a phenomenal job at resolving my issue in a timely manner.
My phone had cracked I submitted a claim, set an appointment and my issue was resolved perfectly. Thanks asurion!
All I had to do was to sit down and he ask me questions I went home and in about hour and a half he called me and said your phone is ready No Problem at all :)
The service was great as the technician came to my house and fixed my phone while he was sitting in his vehicle. He was friendly, courteous and called to confirm he was on his way. Due to the location the option for at home repair was a nice touch. It is nice that the service fee is able to be charged to phone bill.
I don't know how they have such high reviews. They denied a laptop claim for the battery, no explanation. Also they are denying a claim for a PS5 controller because they don't have a clear picture of the serial number. I can't get a clear picture. It's tiny, silver and in between the handles. I have called twice, filled out their forms 4 times, sent in the requested pictures twice and given them all of the numbers they requested 4 times but they still can't process it? This is a scam. Clearly they will deny claims and keep requesting information no matter how many times you provide the information so they can blame you for not following their policies and they can justify not processing the claim. I worked in insurance for 12 years. This is a very obvious tactic.
Hello, Amanda. We are definitely sorry for your experience. This is not the outcome we want for you or any of our customers. We are here to help. Please contact us directly to assist. -Rue
Was able to get my iPhone fixed within an hour.
Jesse was very helpful and friendly!
The experts at Youbreakifix in Evansville went above and beyond on the phone repair. I would recommend them to everyone.
This was my first time using Asurion. The gentleman that check me in was very informative and polite. It took a little less than an hour to replace my broken screen. It is located conveniently near shopping and dining options to pass time while your phone is being repaired. Highly recommend!
AT & T couldn't fix the problem, neither could the Geek Squad. Had to take my iPhone to "Ubreak it we fix it" to get a new iPhone so I could make a simple phone call.
We are glad you are back up and running. -Rue
I opened a claim. The girl came 1 1/2 hrs late. The new phone said sim not compatible so the tech told me to take it to Verizon in the morning because she couldn't transfer the info into the new phone. I took it to Verizon the next day. They transferred all my info and then couldn't unlock the phone because it was a phone for a different carrier. I called Asurion and they informed me I had to put a credit card into their website in case I didn't return the phone. I did that and when I checked later there was no information that a new phone was coming and I had to call again and was told the information never loaded to their site. Now I can't get another phone until 5 days after I filed my claim and I'm leaving for business and will not have a phone for the 3 days I'm gone. I find it ridiculous that I've been paying insurance on 5 phones for years and it's taking me days to get a phone because one of Asurion techs couldn't bring me the right phone. Worst company ever…. I'm looking into another company for insurance. This is absolutely terrible. I was told too bad by 4 people today.
Hello, Kimberly. We are definitely sorry to hear about this issue. We understand how frustrating it is to be without a cellphone and especially when traveling for work. We hope you are back up and running now. Please let us know if you need assistance. -Rue
Workers are very helpful they get the problem fix in no time very polite respectful efficient
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Aaron. We are sincerely sorry to hear about this situation. We are here to help as much as we can. Please contact us directly to help. -Rue