Asurion

I purchased a HomesLabs 4,500 Sq.Ft. Dehumidifier on 02/18/22 from Amazon. I rarely buy additional warranty protection on items but I did so on this transaction because the manufacturer's warranty was just for one year. I also purchased the Asurion 4Year Protection Plan. After 18 months the dehumidifier stopped collecting water. I contacted Acurion two years after the original purchase date. Within 15 minutes of chat typing (I am a poor hunt & peck typer) and just a few questions I was approved. My claim request was processed by Marygold, a great person. I will receive a Amazon Gift Card in the amount of my original purchase. I am to keep the defective unit. No shipping etc required on my part.
I will now always consider a Asurion Protection Plan when buying a higher priced item.

My screen failed and to be able to make the claim, I needed to pull data and phone IMEI, but this was super challenging, but the agent was extremely patient, pleasant and was really interested to get my issue resolved. It took several contacts with ATT and in one point, the call dropped and I was devastated, but she took the time to call back. I hate that I cant remember her name, because she was simply AWESOME! Also, the process was great, it was scheduled for the very next day, to come to my home and the technician Alyssia was super nice, pleasant and very efficient, she showed sense of urgency. This experience was terrific, from a very frustrating day without phone, worried when I will be back to have a device that I realize I depend so bad, to have such a quick turn around, so convenient at home and at the end it was a phenomenal experience!

Would give a zero if possible.I received the wrong phone and your Ausurion Agent not only came late had me signed that he was here and "breaking the seal". After he showed me the phone I told him this is the wrong device. He called someone on the phone they said because I signed there is nothing they can do. I told him then why did you make me sign knowing I wasn't suppose to if it the wrong device. The rep that did our intial claim verified the correct phone13 Pro Max ask if their was a number the driver can reach us at gave her my number. Now they are blaming me because I put my number on the claim the device got switched. That is not at all my fault, I have no way of knowing a mistake would be made on your end by taking my number that THEY requested.

I got hung up on TWICE! The first guy was mad when inasked if he could fix his phone so I didnt have to hear myself echo from his speaker phone. His doggs were barking in the backround then told me an asurion issue was a Verizon issue. NOT! The second girl got mad at me because she was getting comfused, copt an attitude with me and hung up on me. Your customer service completely sucks!

DO NOT GET Asurion Insurance on your phone. After insuring phones for over three years, I finally came to a time to use it. So far, Asurion has had to send me three phones because each one has had major issues. The most recent phone worked okay for about six weeks. Now I can barely hear out of it and the voice memos function does not work at all. When calling Asurion, they said it's not their problem because it broke after a certain amount of time of me having it. They connected me with AT&T who said it's not their problem either and connected me with Apple. Apple said I have to take it in to an Apple store and try to get it fixed. Why would I ever pay my hard earned money again for insurance if their resolution is to send me a completely inferior product that I now have to waste my time to get repaired? Worst money ever spent. They do not hold up their end of the bargain and do not care about providing you with a quality service or solution. It's been an absolute nightmare and it's far from over.