Overview
Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I had no problem, everything went well. Just not good With online Technology but the customer service there really helped me and I really appreciated it.
This company has been great when it comes to insuring our mobile devices. Very easy to work with and extremely accessible.
I had 2 phones that unfortunately cracked when dropped in 2 weeks' time. Asurion was easy to set up replacement and prompt getting replacements to me.
I got Asurian plan through Amazon to help me set up new tv
They do not answer phone, they are not available 24/7 as they advertise
I got a message when I tried to contact them through Amazon I'd hear back in up o 48 hours!
Still waiting!
We submitted the claim Thursday morning. He had a phone Friday evening! Nothing but amazing reviews for Asurion. Thank you for saving a teenager's social life!
Tylor was so pleasant to work with and super knowledgeable when it came to policies and phone repairs. Quick friendly service, would definitely go back again!
Experience was extremely helpful reliable and most of all secure.
Being former military safety and security is top priority as well as prompt accurate service.
Awesome
Joke of a buisness will give you the run around till you want to give up. ASSurion will make you jump through hoops just to get something fixed or replaced. Had to make multiple calls to get shipping label, multiple calls just to upload pictures of the item I needed fixed. What a JOKE waste of my time.
Not to mention the deductible is a joke too, $100 on something that costs $500? Give me a break
From start( submitting the claim) to solving my problem; Great! Everything was done in a timely manner. Very prompt, very professional, and I'm very satisfied. A+
This company makes it hell for you to file a claim and get reimbursed. I purchased the warranty for a pair of swimming goggles I bought from $#*!s and submitted a claim when the plastic clip for the strap broke.
I had to submit several forms with detail about the goggles, the store and even the cash register that was used for me to make the purchase. That was over a week ago and I still haven't heard back from them. I called twice and still no resolution.
THEIR STRATEGY IS TO TAKE YOUR MONEY AND THEM MAKE IT AS PAINFUL AS POSSIBLE TO GET REIMBURSED WHEN THE PRODUCT THEY INSURER IS DAMAGED. IF THIS IS WHAT I WENT THROUGH FOR A PAIR OF SWIMMING GOGGLES, IMAGE WHAT YOU WILL GO THROUGH FOR A HIGHER PRICED ITEMS LIKE A IPHONE OR COMPUTER. IF YOU BUY AN ITEM AND THE SALES CLERK OFFERS YOU WARRANTY BY THIS ASURION MY ADVICE IS DO NOT PURCHASE IT. YOU WILL REGRET IT
Asurion is a company that takes care of their customers. If all the companies were a great a Asurion in service there would be no problems. Highly recommended. Thanks Again
I had the best experience with Jeremy with Asurion, he walked me through the process and even gave me a play by play of what type of condition my phone was in after taking the back case off.
Filed a claim on Monday for a broken device, on Wednesday no updates or communication. I called and asked where my replacement was, lady on the phone said I wasn't understanding it hadn't shipped yet and hung up on me... I own my own business and need my phone to conduct it, if I ran my business this way I wouldn't last 2 days...
Lyka was a true professional, knowledgeable and understanding.very efficient in her job.great personality..
I was very worried I was going to be treated poorly. Like other companies as a scam. I was so relieved when the chat representative guided me through the claim process to the end.
Very easy and immediate response to the issue!
Definitely solved quickly.
Everytime I break my phone always simple n easy to get problem resolved
After having my phone break. I went online with Asurion. Filled out the claim and I had my replacement phone within one business day. They make it quick and easy to file a claim online.
He was very n ice and fixed the problem within 15 min. Thank you so much
When we went shopping on Black Friday, I misplace my phone in one of the stores we went to. When I couldn't find my phone back home, we looked all around the house and in the vehicle, we went in. I was trying to see if I could find it before filing a claim. I called all the stores we went to and even went to personally, and they said they didn't find anything of the type of phone I had. So, I started the phone claim by going to the Verizon store, They gave me the phone number and website. I went home and tried online and go pass the PIN information box. Went back to Verizon store and got a new PIN number and now I am done filing.
Hello, Paul. We are sorry to hear about your device. We are here to help you. You can file your claim at https://www.asurion.com/claims/ and we will be have your replacement out. -Rue
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon. We are sincerely sorry for the issues you have experienced and the delays. We are here to help you. Please contact us directly to review your claim. -Rue