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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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New York
1 review
0 helpful votes
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Top Insurance
December 6, 2022

If your looking for a good insurance to protect any and all devices and other Electronics then look no further, Asurions customer care friendliness and attentiveness is better than any other insurance I have used, and their self service system to file your own claim is also very easy to navigate through, I highly recommend them.

Date of experience: December 6, 2022
New York
1 review
0 helpful votes
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Very good
March 3, 2024

My experience at AT&T was very good the service was excellent and the service was really really nice and they take care of my problem really quick and safe everything works excellent I would recommend people to do that always get insurance on your phone

Date of experience: March 3, 2024
Minnesota
1 review
0 helpful votes
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Above and beyond
December 17, 2023

The Att technician went above and beyond to get my phone fix before my appointment and overall I am very satisfied with everyone's professionalism. Thank you!

Date of experience: December 17, 2023
Pennsylvania
1 review
0 helpful votes
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Staples hydraulic chairs
March 21, 2023

I was unable to resolve my problem at Staples store in Olean NY, I was glad I found a phone number to call for assistance. That ended up in the Philippines, but the man who helped me, got my refund in 10 days, took care of our problem. I still think the store could have replaced the chair in house, took me awhile to solve this problem, but DONE.

Date of experience: February 19, 2023
Ari B. Asurion Rep
over a year old

Hi Sharon, I do sincerely appreciate your patience as well as your feedback. We understand the concerns involved. If you find you need any additional assistance, feel free to reach out to us directly. -Ari

North Carolina
1 review
0 helpful votes
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Excellent
October 6, 2023

Everything went smooth from the beginning they took care of my phone changed battery in about an hour, called my spouse that the phone is ready and we picked it up :)

Date of experience: October 6, 2023
Pennsylvania
1 review
0 helpful votes
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Not much choose
April 10, 2021

Cracked screen repair between 9 and 11 1230 still no show. Call and I'm told they are not coming because nobody came to work all the tech got drunk the night before and forgot where they worked

Date of experience: April 10, 2021
Missouri
1 review
0 helpful votes
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Saved the day
March 23, 2024

I am so impressed with the technician that helped me today! The girls at the ATT store on Grand were SO helpful and then dealing with Chris was like Heaven! Joel also did a great job fixing it.

Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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First class service.
February 2, 2023

This is my first time dealing with Asurion. They made it incredibly easy to file a claim. Asurion kept me informed of the progress and my claim was resolved in less than a day. Top notch service!

Date of experience: February 2, 2023
Georgia
1 review
0 helpful votes
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Easy as 123
June 6, 2023

Walked intelligently at the counter when I was experience with my phone screen not working or being responsive to the touch she asked if I had insurance and told her yes she gave me a quote I got a claim number I brought the claim number back in the process started to fix my phone and walked out with a new screen

Date of experience: June 6, 2023
Kansas
1 review
0 helpful votes
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TIP FOR 2023
January 10, 2023

YOUR WEB PAGE IS NOT FRIENDLY... EITHER ON THE PHONES OR IN THE PC... HAVING TO DOWNLOAD THE CLAIM FORM IS VERY OLD, THIS FORM SHOULD BE ABLE TO FILL OUT ONLINE AND IF I AM ALREADY IN MY ACCOUNT, TAKE MY DATA BASICS. NAME, TELEPHONE. EMAIL AND CLAIM NUMBER. I CAN ADD THE PRODUCT INFORMATION. IT IS A VERY OUTDATED PROCESS AS THEY HAVE IT RIGHT NOW AND MORE BEING A TECHNOLOGY SERVICE

Date of experience: January 10, 2023
New Mexico
1 review
0 helpful votes
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Phone replacement
January 14, 2023

My experience with claims department for Verizon wireless has been a easy one I like how everything is there for you to pick and choose from to guide you through the process

Date of experience: January 14, 2023
Texas
1 review
0 helpful votes
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Easy claims
October 5, 2022

I had 2 separate incidences to file claims and the process was so easy.
It took only 15 min of my time. Customer reps were so helpful and very professional and polite.

Date of experience: October 5, 2022
Connecticut
2 reviews
0 helpful votes
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A-1 support for my scanner
January 3, 2023

I was having trouble using my new scanner. Robert asked some key questions, and then took over remotely. We had some trial and errors, but he worked until the problem was solved.

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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Great service!
April 29, 2023

Definitely thankful we have this plan because the service was fast, easy and great! The guy who came to use was super knowledgeable and gave us so much awesome education. Fantastic experience!

Date of experience: April 29, 2023
Colorado
1 review
0 helpful votes
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ABC
September 14, 2023

It was a little confusing at first, but Alicia, kept me up to date and informed of all the changes being made with clear instructions and very professional and respectful and patient.

Date of experience: September 14, 2023
Alabama
1 review
0 helpful votes
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Quick and easy.
December 3, 2022

Really simple, quick, and easy. First time having to use a claim but it makes me want to add it each time since you never know what you're gonna get w Amazon.

Date of experience: December 3, 2022
Illinois
1 review
0 helpful votes
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Super job
May 1, 2023

Person to help me with my claim did an excellent job. I loved her customer service skills and plus she was such a good energy and I really appreciate her so much.

Date of experience: May 1, 2023
Ohio
1 review
0 helpful votes
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They trouble shoot very well. There was not a extended wait time for them to answer my phone call. They professionally helped and solved my problem. The techs were nice and pleasant.

Date of experience: October 15, 2022
New York
1 review
0 helpful votes
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Great service
June 22, 2024

I brought my phone in and the technician was extremely informative and thorough. Phone was repaired promptly and matter was resolved

Date of experience: June 22, 2024
California
1 review
0 helpful votes
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Tiace
June 19, 2024

Great experience! Got it done quick and was not bot like! Had a conversation while it was being fixed!

Date of experience: June 19, 2024