Asurion

My phone fell and the glass broke. In order to file a claim with Asurion I paid $29 and wiped my phone clean as they require. I sent in my phone and after 1 week I received my phone back, without being repaired. No explanation, no refund. I called to find out why it wasn't repaired and they first said the back glass was cracked and they don't repair back glass. This was not true so I asked for a photo of what they saw. Then, they had another story… they said they wouldn't repair it because you couldn't open the screen due to the cracks. This is why I sent it for repair, obviously! Ridiculous. Don't waste your money on this insurance.

They REFUSE to cover your phone if you owe any money at all to your carrier! Not to them, to another agency. My carrier told them I was fine and to cover it and they REFUSED. Garbage and unethical company!

In May 2022, we bought our appliances (Samsung Bespoke fridge). From the moment of the delivery I purchase the insurance with Asurion. The Asurion's Rep told me that even if the glass door of my fridge broke, they will replace it. I though it was very good and for the monthly payment it looked great. A couple days ago I called customer service because a small plastic piece that holds the flex zone drawer broke, what a surprise..."That's not covered" If that's no covered, then I can't imagine if the glass door breaks. So, I asked if they can send a technician, the surprise was bigger...$240 the visit, plus the part, plus the taxes! I bought the drawer on line for $150 and my husband installed it. So, it didn't worth the money I paid in more than a year. Finally, we decided to cancel "the coverage" (insurance) I DO NOT RECOMMEND THIS COMPANY. DO NOT THROW YOUR MONEY IN THE TRASH!

I sent 3 iPads for repair but they only fixed 1 & 1/2 they did not fix problems I had with staying connected to the wi fi really I don't think they checked it the other one they just sent it back without any kind of repairs fill like I got ripped off so now I have to send it to a shop and I'm probably going to cancel the premier protection because I am definitely not satisfied

This is the only place I have found that you can review this company. They claim thousands of reviews with a 4.5 star and above average. This site, where you ACTUALLY CAN review them... 1.5 stars. To tell my entire saga to get my Iphone replaced (I'm still not sure they will do it) would take 2000 words... after all I have been on the phone with them and AT&T for 4 and 1/2 hours! I have been paying them for 7 years without a claim... They provided me, perhaps the WORST CUSTOMER EXPERIENCE OF MY ENTIRE LIFE.

These people are extremely ignorant and are very unprofessional I went in to get a simple diagnostic and I waited a whole month picked up my item and I still don't know what's wrong because they never told me what was wrong they just told me they couldn't fix it

On 7/7/21 I went to tractor Supply here in las vegas and returned 2 smaller Porto cool 140 purchased the day prior and traded them in for a larger Porto Cool 160 i decided to purchase the $319.99 2 year service agreement on that unit as was suggested by the check out gal megan. I figured i would never use it as these units are built like tanks but decided to get it. Fast forward to 6/13/22 the fan on the unit doesnt operate and the pump is sputtering. I call in to utilize the service contract and they initially tell me it is approved and they will have a service repair person contact me within 2 days to service my unit. Then on 6/14/22 i receive and email stating the claim is denied. I call in again and tell them that this is absurd as you can clearly see the receipt that shows the unit i purchased and the service agreement in place for such unit and they resubmitted the claim and i just received another denial email. I spoke to a supervisor just a moment ago named Roxanne and she advised me there is nothing they can do I can attempt to call back tomorrow and ask to speak to a claims review department. Long story short we use these at our house to cool off our horses when the heat gets unbearable outside and with this being out of commission they are putting my horses in danger. Really sad to have an insurance company who was paid good money refuse to do what they were paid to do. This company is appalling and needs to be reported to a class action attorney who will set them straight and get us all justice.

I don't recommend any other repair shops except the uBreakiFix by Asurion 4009 Tacoma Mall Blvd Ste. The technicians here know what they are doing and will diagnose and fix your phone (if possible) as quickly as they can. They are kind and helpful. I had been to a different asurion technician the one in south center inside the AT&T store and they refused to fix my screen, but the technicians at uBreakiFix by Asurion at 4009 Tacoma Mall Blvd, replaced my phone screen right away which solved my issue.

My son-in-law is on my ATT account. He bought a new phone, got the Asurion insurance. The phone slide of the seat of the truck just a day later and cracked up. He filed the claim on line. They then claimed they needed my photo ID since I was the account holder. We uploaded that to them. This went on 5 times. First they would say they didn't get the upload, or it was fuzzy, resubmit, etc. I sent a certified signed return receipt with all the info. My daughter called about it. They claim my photo was not with it. It was. They canceled the claim. This was because I also sent with it I was filing a claim with the attorney general of Oregon. Of course ATT can do nothing about it.

I was very happy with my experience dealing with an issue getting my printer to be recognized on my Wifi network by the technician, Norman. I actually spoke to him twice and both times he worked diligently to resolve the issue, and it was not a quick solution. After going through rebooting the router and diagnosing the printer driver installation he worked for an additional twenty or so minutes to figure out why the printer wasn't working. It really reinforced why I bought this additional warranty, truthfully I thought it was a waste of money but JUST IN CASE, I used a little caution that was well worth the $49.

After discussions with an Asurion claim rep they relayed that that the only thing they really cover for structural damage is the screen. The back of my wifes phone had been cracked and they related they could not fix it. They later related that we could submit a requesst to replace it but only after the damage caused the phone to malfunction. They only offered that option relunctly with of course a significant deductible. Do not get the Verizon sponsored Asurion insurance, it is far too expensive for the service it porvides, unless of course you plan on losing you phone. I will never purchase this insurance again.