Asurion

When I tried to file a claim, Asurion ran their trouble shooting exercise and told me it was a software problem. I spent $100 on a computer tech to document that it was not a software problem and called Asurion back 3 weeks later to open a claim. They told me I had to run the trouble shooting exercise AGAIN and I had to raise my voice to tell them I would not do that and the problem is hardware. Then they gave me incorrect instructions for the UPS pick up, saying UPS would notify me when they were coming, which they did not, so UPS left a "sorry we missed you note," and the Asurion website says they won't make another attempt. After paying for a 4-year warranty and using it for the first time after 2 years into the warranty, this is the biggest rip-off and BS ever.

I dropped my phone and broke my screen. I was told simply bring this to an AT&T store and your insurance will cover it. I did that and they tell me that I need to go to a UbreakIfix store. I went to the store and the nice gentlemen told me that they cant fix it because the back of the phone has one crack in it. I called insurance and reluctantly paid the outrageous 225$ to receive a replacement. Appointment was set for 7-9pm, the expert never showed up and never called. Instead of rescheduling they stuck my phone in the mail and now it will take 2 more days to come to me. This is more expensive and more time consuming than just paying to have the phone fixed yourself. Absolutely horrible costumer service and misleading tactics. HORRIBLE COMPANY

Made a claim yesterday 01/22/24 at 12:30pm was told I would receive the replacement phone same day 1-3pm. At 1pm a got an email saying device couldn't be delivered. After waiting 45 mins on hold I had Verizon contact them. I was told there was an error on their end and it was to late to get same day delivery. I was assured that I would receive the phone within 24 hours 01/23/24. Today I go an email saying I will not receive it until 7:00pm tomorrow 01/24/24. For $100 a year and $229 deductible your guarantees should be 100%

We sent our Verizon phone in for a claim, it was dropped in water. We paid 1,000 for the phone and $159 for the co-pay on the insurance claim. Within a couple days of getting it back, a hacker was on the phone, messing with the audio, opening spreadsheets, and putting in passwords. We did a factory reset and the hacker was back in 20 seconds before the prompts even finished. We were told this is indicative of a hardwire hack. We are in covid virus isolation so NOBODY had this phone except my husband and I. The person typed in Spanish on my phone. Asurion would not take the phone back or even redeem our $159 copay, because we waited 7 days. We didn't even know it happened in 7 days!

I am very unhappy with the Protection plan offered by Asurion for JP Penney. I purchased many appliances through JP Penney IN 2018 and got protection plans on all of them. I had to use this for one Samsung over-the-range microwave a few times, and it always had problems, and they came and fixed it.Today i called them for the issue, and they said you have used us the maximum amount of time so we can help you. I was told please read terms and condition and which is 15 pages long in the fine prints. I told them why you guys don't let us know when you are selling this policy at the store and when we call you guts all the time you need to lets us know. The procedure should say there is limit for each appliances and they should let us know when we call them up.I will give zero review if there was one for as they are not transparent when they sell and even brochure do not have this most important.I am going to better business bure and all the other good reviews sites and also put an twitter.The number is called *******971 and was inform this today.