Asurion

2 days without a phone, untrained people, and had to go to a store because both replacement phones were locked! Plus they sent the wrong phone, Verizon was no better online.

There customer service sucks they set appointments and they don't care if they show up with the parts or not. What a scam. Felt with these people 3 times all fails.

AT&T advised me that when I file a claim that I can use Asurion to service my phone. I was a bit Skeptical. From the minute I walked in I was greeted with excellent customer service. They explained to me that I needed to have filed a claim in which I was a bit disappointed by AT&T not helping me since i was literally right in their building, but Asurion employees helped me file the claim and i was able to have my phone fixed in less than an hour. Abram even went as far as to help me pair my New Repaired I-phone with my NEW Upgraded phone. Definitely recommend them for all Eletronic devices

The motion detection on my security camera stop working. Well Asurion stood up to their word and replaced my camera hassle free. I highly recommend asurion for any item you value.

These people are holding my laptop hostage!
"Fair market value" $300.00 for a laptop valued at 2k for a cracked screen! I paid $100.00 deductible. Policy is supposed to repair or replace. $300.00 and no options for anything else is not "Fair market value" the worst is when u call Assurion they cant help you and direct you back to AT&t and AT&t will redirect you to Assurion. ABSOLUTELY RIDICULOUS! THIS IS CRIMINAL!

Horrible experience! I filed my first claim for a stolen phone with them. Filed a claim on Friday and was told via website that I would receive the phone on Sat. Saturday comes, and I have not received a tracking number, confirmation email or anything. When i track the status online it says under review and it can take up to 24 hours. Now by this time 24 hours had gone by. So I patiently wait to speak with a representative who confirms the documents are under review. When asked why, she gives some useless reason, then confirms that now, since I am on the phone the documents have magically been reviewed and the phone is ready to be shipped. Mine you, I didn't do anything hit call in. However, since today is Saturday I won't be receiving the phone until Tuesday. So as a customer, I get screwed because someone at Asurion didn't do their job in a timely fashion. The representative and the supervisor stated it's nothing they can do and basically accept it or not. I will be cancelling my Asurion home plus! I wish I could cancel my cell phone coverage however I believe this is the company Verizon chooses. I would not ever consider doing business with this horrible company!

I have to preface this rant with kudos to the employees and CSRs of Asurion, all were wonderful, understanding and helped me get my business with Asurion, going. Sadly the employees follow a rigid script and orders, all of which are so frustrating. I have had to use Asurion on a few occasions. Out of over five claims, not one claim with the company was dealt without at least ten phone calls, ten arguments as to why I needed a replacement. After my first contact with the company regarding my latest claim, I have been without a functioning smart phone for well over a month. I have had to use another phone for business, and it is covered by Apple Care. Working with Apple Care is FAR BETTER and EASIER, than dealing with Asurion. I will never again, use Asurion and I certainly don't recommend it to others.