Asurion

Got Asurion through Verizon and filed a claim but minor cosmetic damage isn't covered. The Iphone has a glass back and it cracked. I called the number and got 8 "special promotion for select callers" that EVERY CALL gets. I passed on all 8 and then got given another number to call after being offered a refund as I never once used their service. (*******600.) I tried calling back, thinking I gave the wrong info but ended with the same result WITH A DIFFERENT NUMBER! (*******200.) I tried both other numbers and got an automated call that eventually hung up on me. A FREAKING RUN AROUND TO AVOID RESPONSIBILITY. This company is terrible. I can't see why Verizon went with them. Canceled my phone insurance and started a savings account.

Asurion is a waste of $15 (plus taxes and surcharges) a month. Better off putting it in a savings and paying a local company to do your phone repairs. At least you can get your money back or pay for the repair yourself!

I would recommend to never ever buy Asurion protection plan for any products and appliances bought online or from store. They'll dishonor their promise and will always find and read you the fine lines, you missed while signing up for the plan in haste to buy the products, which 8 out of 10 buyers online do... and Asurion takes advantage of this lapse in reading "FULL TERMS and CONDITIONS" with fine lines. Very very dissatisfied for their services and Cust Rep just hanging up the phone on you.

Already! File a Consumer complaint with the Attorney General of TN!
Before hand I am very upset and grammar it's not what I'll be paying attention here!
They did not disclose the product properly nor give us the right information when asked, because I asked questions when they (Verizon) were trying to sell methe product, probably got someone new, because usually I get all the questions and questions I didn't even know I had answered properly! Call insurance # got a rude representative first hand( I tell her last Friday and she's like in need a date, like she's not sitting in Front of a computer, I work in customer service and I know how to make a customers life easier I didn't even had my phone in my hands). (probably by protocol) asked the info of the devices that needed fixing, then asked for my personal information, then proceeded to tell me that the product sort of have a grace period of 30 days before you can used it so the claim was consider prior even though they charge upfront for the service that they lie about when selling. Then since they got the information for the device you can't claim it in the future, also May I add it was only Days away. If they really wanted to help they could have said hey let's wait to enter the details so this claim can be accepted. I've been a client with Verizon /Asurion for over decade and they can't just say wait 9 days or let's override this and we're here for you to help! Very very disappointed with the "customer service" and the actual "service" all they did was served themselves with my hard earned money,( the insurance and the phone service)

Asurion exceeded my expectations! During the first report call to Asurion regarding my Home Depot Whirlpool dryer 5-year extended warranty, I explained potentially faulty parts had been installed by another warranty repair company for my dryer (heating element and cut-off fuse), which had failed after only a couple of months. Rather than wasting time with an initial diagnostic visit by a tech to confirm my suspected diagnosis, Asurion immediately "next-day" shipped the implicated machine parts in anticipation of the tech service call, which had been expedited by Asurion only a couple of days out. The tech was extremely professional, confirmed that my suspected diagnosis was correct and installed the already shipped parts on the spot so that only one service visit was required to enable me to use my broken dryer in a matter of days after failure rather than weeks! I was extremely impressed by the associates in the Asurion call center who logged my complaint, pre-ordered the broken machine parts and scheduled the service call on an expedited basis, as well as the professionalism of Asurion's technical experts who completed the repairs onsite. Great job Asurion!

Fire destroyed my phone, and all my IDs, and they wouldn't verify my ID any other way, so that was a 2 week wait. After, I received my ID resumed my claim, NO ONE ASKED FOR MY ID.

They sent me a new phone, with a screen cover that was clearly not designed for the phone (smaller, not centered, and had bubbles in it). Had to dig through the rubble to find my burned phone to return it, then they called me and said they needed me to return the phone. I checked my tracking number and it had been delivered a day before, do they not have the tracking number, because I had to read it to them. Took plenty of pics and video of dropping the phone off, because I know how these kinds of businesses work.

All in all, I got a phone, but worst experience ever.

I originally tried to file a warranty claim but the phone was returned, and I was charged $1000.00 for the refurbished replacement. I then was told that I needed to file an insurance claim. I was then told I couldn't return the replacement phone because it had been more than 30 days which was not the case. After talking to another person I was finally able to get the label to return the replacement. Phone. I then had to call another number for the insurance claim. I stayed on the phone with those people for another 2 hours trying to upload items and file the claim. I was told I was going to receive a return label for the insurance claim. Have YET TO RECEIVE IT. I was on the phone from10:30 am to 1:30 pm. Then was held hostage asking me to pay more money for insurance for items in home, Give me a Break!

So I bought I Google Pixel 2XL. I know. A long time ago. As soon as I got it I smashed it and paid the deductible. Why? Because I wanted Asurion to be responsible for it not Verizon. Now here is the key. Every 9 months I call Asurion and report the phone doesn't charge any longer. They sent me a new 2XL. 9 months later they send a new 3XL. 9 months later they send another new 3XL. 9 months later they send a brand new Galaxy S10 plus. 9 months later another Galaxy S10 plus. 9 months later they get tired of me doing this and told me to go buy whatever phone I wanted and they would reimburse me cash. Now I have a brand new Galaxy Note 20 ultra 5G when I originally started out with a Pixel 2XL and guess what? I didn't have to return the Galaxy S10. It's all about how you go about it.

I had 2 Tech Experts. 1 God and 1 Goddess

I got disconnected from the first 1 but he was very help full. But the second one was super amazing they took care of all my phone needs they could! They are a real trooper.!Wish I had them every time!
My phone now reads 5G, I know how to access my HULU, DISNEY+, and ESPN. My hotspot has also returned. My account won't let me in but the TECH BOSS took care of leaving a message for the LEVEL 2 TECH'S.

I hope their just as good but I won't hold my breath a Gifty is most likely hard act to follow! Both techs deserve a bonus -

My phone had stopped working and with one quick A.T.T, Asurion google search I had a replacement phone the next morning at 9 A.M.