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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,177
value
1,107
shipping
774
returns
766
quality
1,012
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Louisiana
1 review
0 helpful votes
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Crack Screen
November 12, 2023

I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!

Date of experience: November 12, 2023
Washington
1 review
0 helpful votes
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VIP
January 13, 2023

I just want thanks once again for your great services. I have contact this company several times with warranty issues and they go the extra mile to take care of my problems.

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
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Billy was awesome!
September 22, 2022

Bill was very patience and knowledgeable. He also provided some informative details about why custom builds were not claimable.
Thanks Billy you were awesome!

Date of experience: September 22, 2022
Tennessee
1 review
0 helpful votes
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Asurion customer satisfaction
August 19, 2023

Asurion made it easy. Apple did not. I love Apple products but their service is terrible. They only want you to purchase a new product.

Question: how do I clean out all the info in my old IPad?

Date of experience: August 19, 2023
Ohio
2 reviews
0 helpful votes
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Great experience with setting up new iPhone
January 17, 2023

Had a great experience with chat support today after encountering an issue during new phone set up. Response to my help request was very fast, and the problem was resolved in just a few minutes.

Date of experience: January 17, 2023
Florida
1 review
0 helpful votes
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Asurion Never Fails!
October 27, 2022

When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!

Date of experience: October 27, 2022
Florida
1 review
0 helpful votes
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Excellent Service from Shane
January 18, 2023

Shane was excellent. Very friendly and knowledgeable. He communicated well, explained what went wrong with the part and worked diligently to get it resolved. Highly recommend him!

Date of experience: January 18, 2023
Minnesota
1 review
0 helpful votes
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Screen Repair
June 1, 2023

Diego at the AT&T store in Merriam was extremely friendly and efficient. He gave us a few options then worked with his repair team to resolve the issue.

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
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Fast, Quick and Easy
July 13, 2023

My daughter phone screen was cracked ans I never knew how to fix it. The team here made my experience painless and easy, both gentlemen were so helpful.

Date of experience: July 13, 2023
Missouri
1 review
0 helpful votes
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Always a pleasure
December 24, 2022

I don't know how Verizon hires their support techs but I always have a great experience with patient and knowledgeable people who really put forth an effort to fix my problem.

Date of experience: December 24, 2022
Minnesota
1 review
0 helpful votes
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Warranty
March 11, 2024

This was a very easy process. The staff was above and beyond exceptional 👏🏻 🙌🏻. Took the time with my phone repair and wanted nothing more to make sure I was happy & take care of. 🙂

Date of experience: March 11, 2024
Texas
1 review
0 helpful votes
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Preparing old phone for return
December 29, 2022

I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.

Date of experience: December 29, 2022
Pennsylvania
1 review
0 helpful votes
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Repair/replacement of warranty purchases
November 2, 2022

We have had Asurion plans to cover several different items (phones, dishwasher) and they have always been excellent in fulfilling their end of the warranty.

Date of experience: November 2, 2022
Minnesota
1 review
0 helpful votes
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Took them a month
July 12, 2023

It took them well over a month to repair my phone that was promised to me in three days I called daily for the same we don't know whats going on you'll have it soon speech

Date of experience: June 12, 2023
Rue L. Asurion Rep
over a year old

Hello, Kassie. We are sincerely sorry for the time you spent without your device. The repair might be 3 days however this does not include shipping to us and back. We hope you have your device back now and back up and running. Please let us know if you need further assistance. -Rue

New Jersey
1 review
0 helpful votes
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Excellent experience
September 25, 2022

Purchased warranty with product on Amazon. When the item failed and could not be repaired or replaced my claim was quickly processed and received full compensation in the form of an E-Gift card.

Date of experience: September 25, 2022
Florida
1 review
0 helpful votes
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Support Always available
September 15, 2022

This product has been so supportive to changes needed, technical assistance, and even needing to repair or replace for the products that I have covered.

Date of experience: September 15, 2022
California
2 reviews
0 helpful votes
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Sometimes life surprises you
November 4, 2022

I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.

Date of experience: November 4, 2022
New Jersey
1 review
0 helpful votes
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Too much asurion?
October 14, 2022

Having both asurion connected to our mobile phone equipment and home tech peripherals... That was an issue i created myself... All went smoothly in the end... I just wasted my own time...

Date of experience: October 14, 2022
Minnesota
1 review
1 helpful vote
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SCAM
July 19, 2021

After 4 months of dealing with these liars trying to get my 2 year old samsung washing machine repaired I'm throwing in the towel, I've spent countless hours on the phone I've been given every possible excuse and just plain lied to. Save your money they WILL NOT repair your appliance and I'll NEVER buy another Samsung product again either.

Date of experience: July 19, 2021
Ohio
1 review
0 helpful votes
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At&t in union
November 6, 2023

Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!

Date of experience: October 30, 2023