Asurion has a rating of 4.7 stars from 11,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!
I just want thanks once again for your great services. I have contact this company several times with warranty issues and they go the extra mile to take care of my problems.
Bill was very patience and knowledgeable. He also provided some informative details about why custom builds were not claimable.
Thanks Billy you were awesome!
Asurion made it easy. Apple did not. I love Apple products but their service is terrible. They only want you to purchase a new product.
Question: how do I clean out all the info in my old IPad?
Had a great experience with chat support today after encountering an issue during new phone set up. Response to my help request was very fast, and the problem was resolved in just a few minutes.
When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!
Shane was excellent. Very friendly and knowledgeable. He communicated well, explained what went wrong with the part and worked diligently to get it resolved. Highly recommend him!
Diego at the AT&T store in Merriam was extremely friendly and efficient. He gave us a few options then worked with his repair team to resolve the issue.
My daughter phone screen was cracked ans I never knew how to fix it. The team here made my experience painless and easy, both gentlemen were so helpful.
I don't know how Verizon hires their support techs but I always have a great experience with patient and knowledgeable people who really put forth an effort to fix my problem.
This was a very easy process. The staff was above and beyond exceptional 👏🏻 🙌🏻. Took the time with my phone repair and wanted nothing more to make sure I was happy & take care of. 🙂
I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.
We have had Asurion plans to cover several different items (phones, dishwasher) and they have always been excellent in fulfilling their end of the warranty.
It took them well over a month to repair my phone that was promised to me in three days I called daily for the same we don't know whats going on you'll have it soon speech
Purchased warranty with product on Amazon. When the item failed and could not be repaired or replaced my claim was quickly processed and received full compensation in the form of an E-Gift card.
This product has been so supportive to changes needed, technical assistance, and even needing to repair or replace for the products that I have covered.
I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.
Having both asurion connected to our mobile phone equipment and home tech peripherals... That was an issue i created myself... All went smoothly in the end... I just wasted my own time...
After 4 months of dealing with these liars trying to get my 2 year old samsung washing machine repaired I'm throwing in the towel, I've spent countless hours on the phone I've been given every possible excuse and just plain lied to. Save your money they WILL NOT repair your appliance and I'll NEVER buy another Samsung product again either.
Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Hello, Kassie. We are sincerely sorry for the time you spent without your device. The repair might be 3 days however this does not include shipping to us and back. We hope you have your device back now and back up and running. Please let us know if you need further assistance. -Rue