Asurion

Two big issues I have with Asurion.
1)- the tech who came to fix the screen did so, but in doing that broke the phone so it was no longer able to receive cellular signal. Asurion replaced the phone. OK, but it took a lot of (still ongoing) effort to restore the phone to its previous state. I may have forgiven that, but then
2)- The phone representative gave me a repeated hard sell on a whole home insurance I didn't want and told her so. I finally agreed to let her send me some information to stop the sales pitch. Then a new charge appeared on my bill for the insurance I was clear I did not want. I'm still trying to get that removed from my bill. More time, energy, and frustration.
Even though I understand such things are no longer enforced, such practices are still illegal and speak to the core ethics of Asurion. In the end I spent $384 in premiums, $30 or so for a deductible to fix an $80 screen with a crack so minor I really didn't care. Add many hours of my time to deal with the phone, Asurion and Verizon and add the unauthorized changes for an insurance i did not, and do not, want. This is high among the worst deals of my rather long life.

I love this company because when I buy from the store on military installation they cover the item no matter where you are in the world, I wish they would bring this level of coverage to their civilian side (I've called and asked and they said they only cover in the United States but if this is wrong PLEASE let me know!) great company and easy to deal with, even if there is an issue they are willing to work with you and get it fixed for you; gave them a 4 because of the issue above but they really are wonderful and easy

I got my replacement phone from Asurion a little under two weeks ago because I fell and cracked the entire back of my original iPhone. My original phone was dropped on pavement without a case, yet none of the three cameras broke. I have not dropped my phone once since using the replacement. One of the cameras shattered within a week of having it, soon after another camera lens shattered. Now 2 out of the 3 lenses on the back of my phone are shattered. I have NEVER broken a camera lens on an iPhone no matter how many times I have dropped it. Asurion sent me a replacement with entirely different camera lens material, one that clearly lasts about 2 weeks! And their warranty policy? Entirely unhelpful and unusable. I was on hold for 20 minutes just to learn that I have to go through this entire process again. Please look at attached pictures and compare the original iPhone camera lenses to the ones I received and that easily crack apparently while in your purse. The woman I spoke with ended the call apologizing that I dropped my phone and cracked it. I have worked in customer service myself and know when to admit my company's shortcomings and faults. Extremely disappointed. I haven't fallen or dropped my replacement; clearly they send defective phones.

From the time that I got on the phone with asurion which I believe I was speaking with a lady who was helping me and I don't remember her name was an awesome experience, and she was nice as well not even knowing that I was having a crazy day, but who ever the lady was she was nice and then there's the two guys Kyle and Kirby. They were awesome and they were patient and they were helpful and they were thoughtful and they were supportive and this whole entire time. I had no idea what I was dealing with and they were able to keep me calm and to know that everything will be OK and they fix my phone and help me get back home which was an hour and a half away I stood inside AT&T for 45 minutes and not one single soul address me or helped me, and when they finally did all they told me was to go to these people seven doors down you break I fix. They didn't help me do a claim or anything but everyone else is great. AT&T was horrible.

I typically don't buy extended warranties, but I thought that we should buy the additional Asurion coverage for our Alpicool 12v fridge we bought off of Amazon. We use the portable fridge when we go on extended camping trips. After a little over a year, we noticed a crack in the handle. Immediately contacted Asurion and described the issue, and requested a new handle. Asurion quickly processed my claim by reimbursing me the cost of the fridge. No hassle! Wow! I will always buy Asurion from now on for peace of mind. Kudos to GladysMae and Asurion! You rock!

Last year when i lost my phone asurion did not honor my business phone policy said i had none
They said at first i had no policy I went to my verizon store and the manager call asurion to let them know that i had a policy, They even lent me a phone which the dim wit on the other side could not understand that the phone was a loner they kept insisting that the out dated model was not the phone lost
Anyway i guess my NYC attitude with the dim wits was too much so the conceled my insurance
Without notice
Now to my wife her phone was stolen today GUESS WHAT
YES THATS RIGHT I AM GETTING IT AGAIN NOTHING over twenty years with asurion and verizon
Both do not a thing for a loyal customer
WORTH AVE GROUP iphone insurance LESS COSTLY BY FAR and getting some new customers

If I could give negative stars I would. I paid my deductible and was supposed to have my ohone delivered that night by 9pm. The phone was never delivered. After being on hold for over an hour I was told the phone was delivered to me and was BEING USED. I spoke to a supervisor who told me I would have to wait until the next day and report the claim with Verizon. In the same hour I received an email from an asurion tech stating my appointment needed to be rescheduled and the number to call them back on was a DATING website. No one was able to effectively give me an answer. I did not speak with anyone who was professional or able to give me an explanation. I am now two days without a phone. I pay every month for insurance and a deductible just to be scammed. What a joke.