Overview
Asurion has a rating of 4.7 stars from 11,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I cracked my screen and had to file a claim on my Samsung S22 Ultra. The claim was easy to file and I had a new phone within 48 hours. My only complaint was that my replacement phone wasn't the same color as the original, but a case fixed that.
I received a refund a few moths back but Yahoo and ATT were merging email systems and I did not received the initial email from ASURION. I called today and the experience was very simple and easy. I received another email (successfully this time) and was able to put the Refund into my account immediately. Very pleasant and easy experience.
Phone would turn off the VPN when I leave it off amd I was told that when I need updates Is when it will shut off!
Watch out for a tech named Derick he is rude and not very easy to get along with he should not be working customer service jobs if he is not happy to help others!
I really appreciate how easy Asurion makes it to do returns. Even without having to call in, I was able to resolve my issue quickly.
We paid $150 as deductible for cell phone insurance when return damaged cell phone. Phones was refurbished and defective. We send it back to asurion. After they receive it and apply to their books, we were able to ask for refund. They told us it may takes up to 15 days and we need to wait. After 20 days we called and find out that asurion NEVER start the process of reimbursement: receiving the phone back not automatically means refund was submitted. Stupid asurion didnt originate the refund. New person told us we need to wait for another 15 BUINESS days to receive refund. Who knows if this time asurian start the refund processing? Stay away!
They were supposed to deliver a replacement phone to me the same day, Then i received a call stating the delivery car broke down and would be the next day after another day passed I called and asked for the status of the order, the CSR could not give me the info then stated the phone was on backorder, When I asked for a supervisor he kept talking over me and making me angrier than I was for the lying to me. I finally told him just to shut up and transfer me and the wimpy man who could not do the job in the first place hung up on me. I guess I offended him. They stated on the system that they would prosecute for mis-information and fraud, gee I wish I could prosecute them for the same.
I got some extreme mileage out of my IPhone 7, but busted it up enough that I couldn't even see through the screen. Took it into an AT&T office and was helped by Ricky - who was extremely knowledgeable and patient, and introduced me to my new iPhone 14.
The screen was fix fast. And works great. Was so happy to not have a cracked screen. Have had no problem with any setting of applications on my phone. Thank you very much
Ivan was our tech. He was friendly, knowledgeable of Apple products, professional, and very proficient. I am thankful Asurion hires professionals as such!
No hassle no Gimmicks. They got straight to the issue fixed the problem and sent me on my way. Just the way I like my service
I'm so pleased with the service that I received from the live chat agent and the customer service through phone call and they were very helpful and knowledgeable and kind.
I have an s23 and cracked my screen, during the repair the tech broke my camera. I called them about the replacement and they said my phone is on backorder till the middle of the week. I heard nothing till Wed when I called them, and find out my phone is on backorder for months. They offer me a check to get a new one and it's Friday night and still no check and they can't even give me a tracking number. Meanwhile, all week long when I call they r trying to sell me more insurance smfh. If you own one of these new phones I would switch to your insurance company cause if they don't have em refurbished you aren't getting one. Have a good weekend
I signed up for Assurion late 2020 and entered a claim in January. I followed the directions of the UbreakIfix store on the claim. Assurion rejected it and will not reply to my requests for an explanation. I demanded a refund and will avoid doing business with both (Assurion and UbreakI fix) these junk outfits.
My daughter spilled water into the keyboard of her MacBook. The device worked but there were lines on the screen. We filled a claim on line and took the device to ubreakifix. They overnighted it to asurion. They replaced the screen and mailed it back directly to me in one week. The process was quick and easy.
My Iphone 7 was having serious battery issues and it was replaced with an Iphone SE. It arrived by FedEx the next day. I liked my old phone but I love this replacement.
Followed all the instructions with my upgrade phone that came in the package. Neither the online instructions or those iprinted instructions included with the phone say to contact Verizon to activate the phone! DUMB. Verizon, you can do better, like include ALL the steps to get the phone working. Geez!
Hello, Frederick. We definitely apologize the instructions weren't helpful. We hope you are back up and running. Please let us know if you need further assistance. -Rue
I went in described the issue with my phone they immediately said they could fix the problem it took less than an hour for them to replace my phone and with them replacing my phone my FaceID started to work again 10/10 great experience
My 8 yr old dropped her iPad and broke the screen. We had her a protection plan with Asurion and their customer service agent MariaCristina got our claim filed in no time.
The technician was extremely professional and very helpful. The service was amazing and quick easy fixit within 1 hr. I will highly recommend it! Thank you Harris A.!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Ryan. We are definitely sorry to hear about the experience you had. We are here to assist you. I will reach out via private message to further help you with this matter. -Rue