Asurion

I had written a review earlier today concerning the quality of their service and their replacement phone... both unacceptable. Anyway, the last rep I spoke to gave me a callback. The phone number comes through as "Arthur Fonzarelli" For those of you who may be too young, that was the full name of Henry Winkler's character, "The Fonz" from the sitcom Happy Days back in the 70's. Just another indication of the lack of professionalism exhibited by this company.

The deductibles for a refurbished phone are out of line because within a year and a half you will have to replace that refurbished unit. You will be better off upgrading to a new device periodically, it won't cost you as much over the long term and it will be a new device that has a warranty that will protect you as it should. Stay away from this company, dealing with them is an absolute nightmare. AT&T should realize this and not continue To allow them to serve its customers as it only has made me want to pull my service from At&t after 10 years of being with them.

I can't explain how much I hate working with these god awful processes. The people are as nice as they can be, and I get that it's not the customer service reps I'm working with. It's the TERRIBLE processes they are making AT&T Customers go through. I have to go through this entire process with a drivers license picture and printed document - however I can't upload as they request and there is nobody that can help. Instead of providing an email address to mail it to like it used to be (still not ideal) the tech support rep had me on hold - while she was on hold talking to them about their problem. This is absurd and I hate it.

I had just upgraded my phone yesterday evening, and unfortunately, I was no longer able to message certain people or in groups, I was also no longer able to send GIFs. I was so frustrated and tried several things to have it fixed. I was so thankful that I was told about *611 this team was able to get directly on and help me with my problem and now my cell is fixed! Very quick, very friendly, very professional! They made the situation so much less stressful than what I was anticipating it would end up being. Thank you so very much Yohana!

Awful. You replaced my lost Galaxy S21 Ultra 5g with a reconditioned one. An it is a real POS. I know why the original owner turned it in to place of purchase. There are just too many things wrong with the phone. The touch screen has a mind of its own, the camera is like an old model, just awful pics, cloudy, fuzzy, lens cover is clean. Asurion duped me with a lesser phone that should have never been recertified. I Paid top dollar for the lost phone and paid my bill on time every time. I would recommend another insurance Company.

I had an appointment with Tech from 2-4, he did not show up or call!
Very unreliable compny!
The tech didn't show up as scheduled!
I called Verizon and they had no idea about the asourian schedule!
They transferred me to the representative for Ashourin, the representative on the phone is so careless, very incompetent, useless!
I am not sure if he is high or doing something while keeping the customers on hold!
Once every 10 minutes he comes back and say, "I'm still here".
Don't waste your time and money with this COMPANY!
Verizon MUST reevaluate their vendors!
One hr and 15 minutes and still on hold!
I just waited to tell the looser representative that I'm leaving him review but he doesn't even take time to talk.

Trying to get warranty coverage of an older Google Pixel 2XL phone with LCD screen failure, no damage. The only option offered - and only through their AI, since they have no humans accessible in what their message calls 'this critical time' is a replacement for $229. Apparently, their deductible numbers are fluid, and vary depending on the phone, age of the device and type of damage. Nothing of this is detailed in their agreement. A quick scan of online options reveals I can buy the same device, NEW for $199. For $50 per month, I expect premium service, not this crap. I will cancel immediately and insure my devices through AKKO or through the manufacturers. And try as I might, for a week now, I have no access to any human that works for Asurion.