Asurion

Super rude lady named Shayna answered the line. I'm calling from Denver Co, she was seeming as though she hates her job & us customers too. Smh luckily when she hung up on me I called back & was connected to someone much better. People like this can make awhole experience bad. Overall Asurion is good & easy to use.

The service was so fast I was shocked. Overnight! I started the transfer my phone went dead and then I was " FURIOUS " The sweet tech that was helping me tried to call me back twice and left me 2 voice messages. I can't remember her name. Then. I charged my phone up again and got it transferred and decided b4 I mess up something I better go in to the AT&T store and get some help and buy a case. Off I went and I got the help I needed and a blinged out case to hopefully keep me safe for another 6 years.

T-Mobile required us to send 4 trade-in phones to this company. Took 1 month to acknowledge receipt of devices. Mixed up the credit amounts, said 1 phone did not have "find my iphone" turned off, proceeded to "scrap" phone without notifying us until "$0" device credit email sent. T-Mobile made good for 3/4ths of the discrepancy, which was generous, but avoid these ASSurion schlongs at all costs, FYI their "fake" extended warranties are horrendous,

My son's PS5 broke. U break it we fix it said the disc drive stopped working they couldn't fix ot. Asurion would have to replace or give me fair market value. After 2 weeks not hearing back, multiple phone calls they said they will only give me $345 to replace it. I've spent over $600 in paying this insurnace monthly. No claims till now and they want to rip me off. After an hour on the phone with the rep when I asked to speak to a manger she sent me back to the automated where i waited the first time for 33 min before they answered. Do not waste your money with this company. Just buy the extended warranty everyone offers at purchase. This machine broke after 1.5 years.

Attempted over 2 dozen times to schedule repair from online source. Bank statement shows "pending" which is has since last night - Supervisor - Candice, Supervisor Customer Service Team denying to adjust the $29 repair fee. So far spent over 1.5 hours trying to get appointment scheduled. In fact, if I hadn't called today to make the appointment today I wouldn't have known they weren't coming tomorrow either. Agents spoke to were very polite and attempted to be helpful but their leadership isn't very cooperative w/ resolution

Dropped my ipad off at u break I fix in Puyallop Wa in December of 2022. Kept getting the run around on why it wasn't fixed. They kept telling me thy would find out and call back. Never did. Called Asurion, the parent company and thing only got worse. They escalated my claim to a supervisor who did an investigation and closed the case without notification or resolution. I have waisted way too many hours and dollars on this with no resolution. Absolutely would not ever recommend this company to anyone.

I purchased the Verizon in home protect plan that covers all my electronics and had my 60 inch TV go out and had to turn it in to insurance. They were unable to fix the TV so they gave me the choice between 5 different new tv's to replace the current one and I was able to actually get a 65 inch Samsung that is better quality than my old LG 4k that went bad. I highly recommend purchasing this insurance it has already paid for itself

If I could give 0 stars I would. The "no questions asked" warranty is no where near that simple. They ask a million questions and try and find any reason to deny your claim. Once my claim was approved I was told I had to pay a $400 deductible! Reluctantly I saved money to pay off the deductible, I contacted Asurion to find out where to pay the deductible and was then told I was beyond the time frame so my claim was denied... do NOT get scammed by this company...

This is the worst company I have ever dealt with. Do not pay for their unreliable service. We filed a claim on October 3rd, it is now October 29th and we have gotten nothing but the run around from them and still no phone replacement. We have spent hours on the phone with them, which most of that time being on hold as they transfer you to someone else who is not competent to resolve the issue. We were told a handful of different excuses as to why the claim is not being taken care of. This service is a joke and not worth the wasted time you will put into having to deal with them and get no resolution. Save yourself the headache and if you need to fix a broken phone, go to a local dealer!

I had written a review earlier today concerning the quality of their service and their replacement phone... both unacceptable. Anyway, the last rep I spoke to gave me a callback. The phone number comes through as "Arthur Fonzarelli" For those of you who may be too young, that was the full name of Henry Winkler's character, "The Fonz" from the sitcom Happy Days back in the 70's. Just another indication of the lack of professionalism exhibited by this company.

The deductibles for a refurbished phone are out of line because within a year and a half you will have to replace that refurbished unit. You will be better off upgrading to a new device periodically, it won't cost you as much over the long term and it will be a new device that has a warranty that will protect you as it should. Stay away from this company, dealing with them is an absolute nightmare. AT&T should realize this and not continue To allow them to serve its customers as it only has made me want to pull my service from At&t after 10 years of being with them.