Asurion

Awful. You replaced my lost Galaxy S21 Ultra 5g with a reconditioned one. An it is a real POS. I know why the original owner turned it in to place of purchase. There are just too many things wrong with the phone. The touch screen has a mind of its own, the camera is like an old model, just awful pics, cloudy, fuzzy, lens cover is clean. Asurion duped me with a lesser phone that should have never been recertified. I Paid top dollar for the lost phone and paid my bill on time every time. I would recommend another insurance Company.

I had an appointment with Tech from 2-4, he did not show up or call!
Very unreliable compny!
The tech didn't show up as scheduled!
I called Verizon and they had no idea about the asourian schedule!
They transferred me to the representative for Ashourin, the representative on the phone is so careless, very incompetent, useless!
I am not sure if he is high or doing something while keeping the customers on hold!
Once every 10 minutes he comes back and say, "I'm still here".
Don't waste your time and money with this COMPANY!
Verizon MUST reevaluate their vendors!
One hr and 15 minutes and still on hold!
I just waited to tell the looser representative that I'm leaving him review but he doesn't even take time to talk.

Trying to get warranty coverage of an older Google Pixel 2XL phone with LCD screen failure, no damage. The only option offered - and only through their AI, since they have no humans accessible in what their message calls 'this critical time' is a replacement for $229. Apparently, their deductible numbers are fluid, and vary depending on the phone, age of the device and type of damage. Nothing of this is detailed in their agreement. A quick scan of online options reveals I can buy the same device, NEW for $199. For $50 per month, I expect premium service, not this crap. I will cancel immediately and insure my devices through AKKO or through the manufacturers. And try as I might, for a week now, I have no access to any human that works for Asurion.

I'm not sending back my old device and expect a full refund. Yesterday was the worse experience of my life. You Addition not only sent me a phone that was suspended and was able to be fully activated, but also kept me on the phone for 45 min first call that got disconnected by you to a 4 hour call 5 different people to tell me that they couldn't help me in any other way except to send me another phone. However, today I'm flighting out internationally with a broken phone because my dad passed away. You Assurion is the worse experience I have ever had. At this time I have placed in the mail your ridiculous phone that doesn't work and expect my full refund back. You found away to double the timing.

Thank you for nothing except for hours on the phone for nothing

I contacted sunbeam Sept 1st about my replacement blanket that's still under their warranty. It's now Oct 12th and they just send emails back and forth with no resolution then says they are going to cancel my claim if they don't hear from me. Excuse me I've been doing this for 6 weeks. Long story short, Ricky from asurion did my claim for me even though it's not their warranty time yet. Definitely a great experience only took me 10 minutescompared to sunbeams unresolved6 weeks. Thanks asurion and ricky.

I was worried about what it was going to $$$ me. Every time my electronics go on the blink it gets $$$ but just typing on the app andoing what they told me to an it's fixed in no time an no money! Thanks! I'll most definitely call again!

I reached out due to a LotFancy Toddler tent that I purchased as a birthday gift. The tent seams were not stitched well and separated making the tent unusable. The lights also did not work that came with tent due to broken wires. I filed my claim while also reaching out to seller for resolution. The seller did not offer much resolution to my issues only offering a $5.00 partial refund for my issues. Asurion quickly responded to my claim and solved the issue promptly by sending a E gift card within 24 hours. It was greatly appreciated for the acknowledgement of my issue and the quick resolution offered. I may now purchase another gift in replacement of the faulty tent.

I was given a 2 hour window for a repair and I didn't receive a complimentary phone call text or email to inform me that they weren't going to come. Very unprofessional. I waited 2 hours for nothing. Unacceptable

Done was patient, knowledgeable and an extremely dedicated professional. I was lost and he helped make this knowledge journey be a lot less fearful. Lots of people are intimidated about dealing with computer and printer problems. He worked with me on two different problems (Saturday - a printer issue and Sunday - getting my email and fax to work.) Switching from Windows 10 to Windows 11 created a lot problems.
Donn's work now allows me to get a lot of work done. Dr. Thomas A. Parker, LPC, CPCS

At 2:30am, I was laying there, trying to sleep, and as I rolled over I accidentally knocked my phone off the bed. My phone fell on the hard tile floor. I picked it up and realized my screen was broken and my phone was acting nuts. I opened my ATT app, found the warranty info and filled out a claim. It took around 7 minutes to complete. I was back in bed and sleeping within 30 minutes! It was super easy and I would recommend this process to anyone!