Asurion

At 2:30am, I was laying there, trying to sleep, and as I rolled over I accidentally knocked my phone off the bed. My phone fell on the hard tile floor. I picked it up and realized my screen was broken and my phone was acting nuts. I opened my ATT app, found the warranty info and filled out a claim. It took around 7 minutes to complete. I was back in bed and sleeping within 30 minutes! It was super easy and I would recommend this process to anyone!

Send twise technictian with wrong replacement screen. Told me will send replacement phone since system has a glitch or so. Later lost my clame and acted like nobody requested anything.
First time it took me a week to get it fixed. Their technician just destroyed it. This time it's been 3 days and no progress at all.

Asurion is a big scam
If I could I would give a - star. This company is a big scam. It's been 4 weeks since my claim for a tv and no resolution by anyone at the company. They contract with 3rd rate repair people who have no professionalism nor manners on how to treat customers. Asurion is the worst experience I've ever had and still fighting on the Matter. Stay away. They will take advantage of you cuz they will have more control and you will be helpless. Stay away not worth it

If I could leave negative stars I would. I swear its every single time I have something wrong with my phone I have to go through hell and back five times over to get a tiny problem fixed. If you have an issue with your phone save yourself hours on the phone with useless customer service agents and just go to the store. Everyone who works there is beyond incompetent and could care less about you. OH and if you use your phone for work BEST OF LUCK, take the day off because you're SOL and won't get it fixed for days.

Do NOT put yourself through the trauma of dealing with this company. My claim was turned down three times because of innocuous reasons -- and each time I had to completely resubmit the paperwork. Once was because I misunderstood "Service Address" to mean the address of the place that was going to do the service -- ubreakifix -- but they meant my address. Instead of contacting me, they denied the claim, and I had to completely submit again. This time it was because claim was outside the coverage period. Twice I talked to customer service, they re-submitted the claim and they told me they had worked it out (once even the manager said he would see that they did not turn it down again). Nope. Claim review turned it down again. When you call customer support, they will tell you they don't have any information, except they can see the reason it was turned down.

My experience wasn't good communicating with the customer service representative is hard. I keep getting placed on hold and asked the same questions. Asurion needs to work on improving their customer service experience for the customers.

I had paid insurance on my phone for years and finally lost my phone, so had to file a claim.
When I filed the claim, one of the options was to have my device already activated and ready to use.
I did receive the replacement device, but it was not activated, so I contacted Sprint to set the phone up. The Sprint rep told me that they don't activate devices prior to arrival.
So, I attempted to activate the device. After 4 hours, it was discovered that the SIM card was faulty. The agent on the chat actually asked me if I had another SIM card to try.
Who in the Hell (other than drug dealers and terrorists) carries another SIM card?
I took the phone to the local Sprint store the next day.
Guess What?
Sprint doesn't have a SIM card either, so they had to order it.
Between ASSurion and Sprint, this has been a complete waste of 4 days.
I hope everyone who is associated with either company burns in Hell.
I'd be better off with 2 tin cans and some string

My problem was not resolved, but no fault of Jessica. Jessica located my issue and gave me instructions to fix it. Although, It was not in her Perview to complete it, I know where to go from here. Simple guidelines and support. Thank you.