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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great, fast, informative. Very friendly. Very knowledgeable
It was easy to determine the problem, schedule an appointment, and get it resolved. The representative showed up on time and fixed the problem quickly. Would definitely recommend them.
I have been having problems with my phone for about a month. My phone was very expensive and I really didn't want to purchase another phone especially since I just paid it off $450. Verizon gave me the info for TechCoach and she made my day with sending me a new phone.
I bought a product almost 2 years ago that became defective and Asurion gave me no hassle whatsoever in honoring the coverage and reimbursing my purchase. I did it all online and there was an initial glitch of the manufacturers warranty covering my product, they did not and Asurion then honored my warranty purchased through them. Kudos to Asurion, I will definitely take advantage of their services again.
I spoke with Amy from Ausrion and she found my claim and Ipad. It truly alleviated my concerns. She was very helpful and kind.
Jhoana, my Verizon Tech Support specialist today on the Chat was great, and very patient. I have been a Verizon customer for over 26 years and have never had issues switching to a new phone until today, but Jhoana made the transition quite easy with great directions that were easy to follow. I very much appreciate the help and such great customer service.
Great Customer service, friendly associate, and quick resolution! Will buy asurion coverage everytime!
Asurion Staff member was very polite, knowledgeable and very willing to help me resolve my issues and did just that in just a few minutes
Excellent, easy, fast!
Filing the claim online was very easy. The shipping of the replacement phone was extremely fast. Activating the phone online using the chat agent was excellent and took only minutes.
Rafael was a great assist in getting me the help I needed!
Jasmine was awesome! She walked me through step-by-step and was extremely patient with me. She was very helpful and even offered me information on the Hometech program. I am very satisfied with the help I received today!
The assistant was very helpful and did a good job when solving the problem. I am satisfied with the resolution.
Jerveel wasextremely helpful today. Was quick to resolve my issue. Very polite & friendly.
Andrew walls also very quick to help me resolve an issue I had yesterday. Also very helpful & politely friendly.
My agent was so knowledgeable and thorough that my issue with my grandson's lost phone was resolved VERY quickly. He's getting an upgrade from Samsung A13 to A15! The new phone is coming next day. This man was very pleasant, and laughed at my funny comments!
Omg, if you need help processing a claim especially if you purchased an Asurion plan on any product complete it through the Chat. It's so much faster and very convenient. All your questions will be answered instantly. Be sure to first locate your Asurion plan ID number. I tried to process a claim over the phone, spent hours and got nowhere. I got online then went through the chat and received more help through the Chat. Thank you Carmelito for your time I appreciate you:-)
BEFORE MY WIFE PASSED RECENTLY, SHE DID EVERYTHING FOR ME, NOW I ON MY OWN. TRINITY STEPPED UP TO THE PLATE AND DI HER JOB HELPIN ME WITH CAR PLAY...I THANK HER, I WILL EVEN ASK HER TO MARRY ME**************************THANKS ALL.JEFF
I had the most wonderful experience with the agent Jose, he was very polite and handled all of my concerns.
Everything went well,Great Customer Service! Over all one happy customer 😊
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members