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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The Customer Representative was courteous, knowledgeable, professional and very patient with me. He is a great employee and an asset to the Asurion Company. Asurion is extremely lucky to have su h a great employee.
They fixed my phone in a couple hours that day and notify me as soon as they finished
William was very engaging and patient. William understood my problem and swiftly fixed it
I shattered my phone's screen. The claim process was simple and my phone was fixed the next day at my house. The repair person was professional and nice. Took about 10 minutes.
Easiest thing I have done in a while! I dropped off my phone with a cracked cover, and within an hour and a half, it was replaced without any hassle. I will take any other devices here. Glad to know they are in town.
I was so upset my speakers gave out in my show truck- i was very nervous about trying to submit a claim and it was soooooo easy - i got a refund and shipping labels to return the product - TYYYYYY
The rep named Honey made filing a claim very easy for me. They were very helpful. This whole process took maybe 5 minutes. Thanks!
It was quite challenging to properly sign the facilitation form electronically, but I figured it out. It was easy to submit the facilitation form but I kept receiving messages that I did not sign the form or have all the information correct.
I reached out to customer service via the chat for assistance and it was taken care of immediately. I appreciate Monica's help.
I put a claim in on the 6th of April and they suppose to have pick up the package at my door step Monday but I was home because I was at work. It was told to me that if I wasn't home that they will leave me a shipping label. Well I did y get the shipping label because it was the wrong address the representative submitted. So I chat with them today and talk with Rhealyn and it was a breeze from heaven. I was taking care of in just a few minutes. Rhealyn "Rocks". Thank you for making me feel like the customer matters because you did that and I appreciate you so much. A 10 star is what you need!
Used remote, Arvin. He was excellent in every way and now happily printing off my HP laptop, iphone and ipad,
I have a three-year plan on a Ace Magician mini-pc. The internal HDD apparently went out. I filed the Asurion claim through the Aazon website and everything was handled quickly and conveniently. I'm very pleased.
Asurion is a for sure, insurance protection, of your electronics being kept in tip top shape. The workers love their job and take pride in doing it and pleasing the customers. That's why I called it " A For Sure Thing." It is an assurance of knowing that any device that you have insured through them will be taken care of. Not just taken care of but also in a timely manner.
I dreaded the return process but it was quite easy. The lady in chat room was very efficient, answered my questions and explained what I needed to do. I only have to open the email to receive my refund on an E-giftcard. I didn't even need to return the broken item. Appreciate the service. So glad I bought the insurance!
My child's headset broke and Abigail made it very VERY easy to file a claim through a chat with her. She made the whole experience very easy
Asked the questions I needed to, they were answered well.
Outstanding effort in replacing my iPhone and solving my issues. Quick response was the best...
Fast, easy-to-use with no issues for replacement. Will buy the insurance again considering how fragile ghost bats can be
Asuncion is the best company to deal with for instance purposes at least fir my family it's beyond exceptional experiences every time i have to receive their service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members