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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The technician was extremely professional and very helpful. The service was amazing and quick easy fixit within 1 hr. I will highly recommend it! Thank you Harris A.!
My son called me in a panic because he cracked his screen while on vacation. He actually got used to looking at his phone through a cracked lens over the last week off vacation. I went through myATT app, set up the appt Saturday night online, had an appt on Sunday at 1pm. By 1:30 pm my son felt like he had a brand new phone, zero hassle. Thanks Asurion, job well done.
Logan was a great technician and fixed my phone in 20 minutes! He called me when he was on his way to my home and was excellent!
I want to thank Michael for his great work and service he went above and beyond, I totally appreciate you.
So I ran over my phone with my daughter's scooter the day before I was flying out to the Caribbean for a week-long (much needed) vacation. My phone was a black screen and I needed to have it fixed before I left.
No luck at my local store with a replacement screen for my home, so off to Fairlawn I went. The Asurion rep greeted me promptly, assured me he would take care of my phone as best he could, with the possibility I would have to buy a new one if the new screen didn't fix it. Well luckily the new screen worked, hallelujah! And it only cost $29 to fix with my insurance!
He was prompt, professional and helpful. Thank you again!
Marygold was extremely helpful! If you have all of the information you need, it's a flawless experience.
I signed on to this plan about 3 years ago. I was sold on the porch that all stereo equipment, speakers and anything that is a smart device, meaning it connects through Wi-Fi was covered. I have a CATGENIE AI that broke down. It's a $600 Device that I just found out it's not covered. Not cool. If the sales people are selling and say anything that connects through Wi-Fi then that's what it should be. If you don't have it then you should add it to the list. ESPECIALLY if the pitch is "if it connects it's covered". Before you sign on ask for the list of covered devices!
I'm expecting for a callback to get this resolved as there was no assistance through the chat or phone call experience.
Ricky was very helpful. Talking me thur everything. Trying different ways to get it done. Really appreciate him
Once again I am so happy with the great service I have received from Asurion. The customer service is exceptional. I will never hesitate to purchase or recommend to family or friends to purchase policies from this company.
The technician was knowledgeable, friendly, and efficient. I had a great experience. I love the fact that I didn't have to wait for a replacement phone.
A very pleasant experience. The representative was very knowledgeable with my claim. Everything went smoothly. NOTHING to complain about.
Hello, my experience was perfect I had issues and they got fixed fast and respectfully.
Had really bad luck. Made 2 claims within 90 days.', mind you had insurance on 3 phones for years and now I made 2 claims on same phone. Terrible luck. However, Asurion handled both claims so nicely and smoothly. I had no issues with either claim. Customer service was terrific. Each person was awesome and caring. I really enjoyed my interactions with staff! Impeccable service
I had a new IPhone 14, unfortunately I fell in my parking lot, and smashed my cell. I was fortunate to have insurance. My cell was repaired at no cost in less than 2 hours, I recommend the insurance.
Very easy to start a claim and no tricks at the store, I got my phone fixed right away! Amazing!
If I had known that calling Asurion would help me to connect my phone in no time at all I would have ordered every phone I've purchased on line instead of spending all those hours in the store getting it set up! So pleased with their customer service!
I was addressed promptly with great customer service and professionalism. She assisted me completely and corrected everything I did incorrectly. She got my claim processed as well and approved quickly. I was extremely surprised for the fast assistance and the minimal effort from my end to get this accomplished. Thank you very much. Definitely gave me the confidence of sticking with asurion for coverages on future purchases.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Ernie. We are sincerely sorry to hear about the trouble this has caused. We are more than happy to assist. I will send you a direct message to further assist. -Rue