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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I filled a claim for a lost stolen Samsung ultra 22 in September 2023 I received 3 replacements. The first device didn't work and was returned to ATT. The 2nd replacement device malfunctioned and was not returned until a new 3rd replacement device was shipped out and received April 11th, 2024. It took so long to process my claim I ended up buying an 1phone 15 pro max in the meantime I was charged for service fees on my ultra-22 and then charged a non-return fee this has taken 7 months its unduly. Its a racket.
I had a long time voice-mail connection issue. Could not access my voice-mail. Emely got it done for me. I needed someone to be patient with me. She patiently hung in with me. I'm happy with the results.
The customer care representative was very helpful and taking care of my issue. She didn't awesome job.
I was approaching a listing appointment and dropped my phone on the concrete in front of the house. The back case shattered. Thanks to Asurion I received a new phone in less than 24 hours. Great service!
Contacted the product manufacturer and felt like I was getting the round around (lasted several days and emails). Filed a claim through Asurion and the issue was resolved in minutes. Next time I'll contact Asurion first and save myself time and a headache. Thank you Asurion!
Walter was very helpful and went out of his way to look things up for me.
Starting a claim for me electric scooter. Sounds like they are going to repair it so I am pretty excited.
Purchasing an Asurion plan for a medical alert device is a MUST! Accidents happen and they are fast no hassle way of replacing devices. 10+ Service!
I am very happy with the repair of my phone. The whole system is very easy and fast. Thank you.
Customer support made it very easy to resolve my printer problem. It is 4 am eastern time and someone was ready to help. They have great skilled techs. Thanks so much. Glad I bought the Epsom from staples. Thanks again!
Loved how fast and easy it was to get my claim, got here faster then expected.
Greats attitude very helpful I really do appreciate the service and very helping
First time needing this service and it was painless and worth having the insurance. Thanks again!
Hello, my family is on vacation in Houston and my brother's phone broke. I was able to submit a claim.
You can definitely trust your device is protected, and when some does go wrong with your device. Your in great hand. You will be greeted by a polite, intelligent staff, that will explain everything to you so u fully understand, and then repair your device in a timely matter.
Very easy to install the new phone; great help from Annie
I was routed to the wrong vendor but she was quick to offer me the appropriate vendor.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Victor. We are sincerely sorry to hear about your claim process. We are here to help you. -Rue