On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Purchased a pair of SAFEYEAR Safety Glasses which was damaged by spray paint overspray. Asurion was contacted and quickly processed a claim for a replacement set.
Annie exhibited great patience and gave clear instructions as she walked me through the process of getting me back on track after my phone had a melt down and I needed assistance setting up the new phone. I love the Chat option as it allowed me to include info specific to my issue, thus resolving those issues faster. Thank you Annie!
I was trying to remove my device from the blacklist but I wasn't able to get it done. I didn't have a bad experience it wasn't Eli's fault did everything he.
Aldrin is awesome! I had multiple issues that were a serious nuisance, but Aldrin was patient & thorough in fixing and then checking all was working correctly & all matters were resolved. He guided me with instructions for future. Thank you Aldrin
Wow, I did not expect such incredible service. It is not the norm these days. It was pleasant and fast. I am truly impressed. Thank You, Joanne H
Sent in laptop for repair. They fixed it and sent it back. A month later we have to send it back. Customer service is fantastic! I am reserving my opinion of the repair shop until it is repaired again.
Was so glad I had bought a protection plan for a product I purchased that I had seen some troubling reviews on. And sure enough it stopped working after about 4-5 uses. Did an online chat with a very polite rep and he submitted my claim and I got very satisfying results.
Walked in and was immediately greeted with friendly and professional service. The person assisting me made me feel comfortable as I explained my needs. Turn around time for repair was within time limit stated. Will definitely return if (or possibly when) I need assistance again. Thanks!
I purchased a new Galaxy S24 Ultra, but the sim card that came with it was not working. I used the web browser chat option for assistance. Kim, was extremely patient and very helpful. She guided me step by step and resolved my issue with ease. I can't thank her enough!
Easy to follow accurate directions, knowledgeable and patient.
Fantastic
My phone was stolen when I put it down. Asurion's process to receive a replacement was quick and efficient. I live in New Orleans and a day of rain means flooding so my order was delayed a day. Because of the process with Asurion, I felt that it was easy enough for me not to lose my mind without a device lol.
Jordan took care of everything from the start and made this process easier than you can imagine. Great customer service and I would highly recommend you guys to anyone. The repairs was next to none. My device is perfect and I'm sincerely grateful for that. Thanks again for everything!
Asurion's Warranty process has gone smoothly, and handled professionally and with courtesy! I'm looking forward to a service person repairing my Sony Bravia Master Series OLED TV soon, and I have no doubt any repairs will be done promptly and correctly. Thanks so much, Asurion!
Really helpful 👌 and can see myself asking for att for them to give the best rating and always happy costumer
Took my daughters phone into asurion shop to have phone screen replaced. Left shop while it was fixed. Received text notification that hometech protection ($25/mon) was added to my plan. I did not approve nor consent to this. FRAUD
The process to have my screen repaired was easy and quick. Was told it would be done in an hour and a half but I had to pick it up the next day due to an appointment. I was notified when it was being worked on and when it was completed
My husband purchased an item through Amazon about a year ago and I noticed it sitting out in the living room for a while so I thought I could use it! Well, he left it there cause it wasn't working. Since he tends to leave stuff laying around the house, I firgured he must have been to exhausted (rolling my eyes as I say that) to throw it away. Like a good wife I took the 15 extra steps and threw it away only to find out two days later that he didn't throw it away cause it had a warranty. He just hadn't had a chance in the two weeks it was sitting there to file for it. He was very upset with me cause now he wasn't going to get his money back because I threw it away.
The next day I chatted with Asurion and they said that things do need returned but they may be able to make an exception under the circumstances. I received the Amazon gift card the same day! Great Customer Service!
Tried filing online, seems there was a computer glitch and it gave me the option of using the chat, The speed at which I was responded to was simply amazing. And I was sorted in just about 5 responses, no going back and forth, no dribbling, straight forward and seamless.
I needed to change some account info, after hours. I was immediately connected via chat to a LIVE PERSON right from the start! Not a bot. Already way ahead of my expectations. Abigail then handled the issue quickly and with no issues. Thanks!
Repairman arrived at the location on time to repair a broken screen. I got my phone back and he was gone within about 15 minutes. I'm not sure if the screen was replaced or the entire phone, but either way it was done very quickly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rhett. We are sincerely sorry to hear about this issue. We are here to help you. We will send a direct message to assist. -Rue