AsurionReviews 12,831

Excelente servicio y rápido confiable muy recomendado

Drinking and spilling kool-aid…then trying to dry it out… in the process dropped and cracked the screen. Rough day! (I was extremely nervous to call and tell them what happened thinking there's no way insurance is going to cover this). They made it ok and got a good laugh with me. Made my day! I received my new iPhone which was way newer than my iPhone 8…IN LESS THAN 24 HOURS! The representative was knowledgeable and kind.

Help was very easy to follow and I was guided through with no issues.

Easy to use instant messaging option to explain issue with the product

I dropped my Insured Pixel 7 cell phone and cracked it so bad that it damaged a few functions on my phone. I received the kit within 24 hours as promised in order to mail my phone inside. It had easy instructions. I received my phone back, and repaired successfully five business days later as also promised. Great Job, AT&T and Asurion!👍🏾👍🏾😃

In a matter of 15 - 30 minutes an Asurion rep patiently helped me complete the claim form for my headset. He was very patient, knowledgeable, and polite.

Fast and easy claim process and multiple ways to contact them

I don't know if my problem was settled or not. I don't know what else to tell you.

I entered into a chat with representative Janikka, because I wanted to cancel my device protection in order to save a few dollars. She never tried to talk me out of doing so but did recommend a less expensive coverage that I could switch to that still saved me about $10.

Team, is very quick to resolve. Thank you for your service

Purchasing an Asurion Protection Plan is a must. Many online vendors sell crap products and sometimes we don't realize it until it's too late to return. The protection plan allows you to shop with ease. I don't have to feel the burden of wasting my money on an item that may not be built to last.

Went AT&T store to buy new phone and was told I had insurance to cover cost of new phone. Did all the necessary paperwork and the new phone came next day

This young man was respectful and Couldn't ask for a better tech. This gentleman was very nice to my children and explained everything to them about what he was doing and also helped. My kids understand more about their iPhone. I would have to say it was a very good experience and this gentleman needs a raise. Amen.

Great and speedy service always. Thanks guys you're the best

I am new to the Conroe area and did not know what to expect from my visit. A young man named Brian assisted me today. He was very welcoming, pleasant and extremely knowledgeable about the issue I was having with my phone. He is definitely an asset to your company.

Within minutes I was given option to take to local store to fix broken screen. This was completed iunder 2 hours

My iPhone stop working and only would call 911 wouldn't let me do nothing else and AT&T helped me with the insurance and I got the phone the next day. This was the best ever Thank you so much.

Cracked my screen & they came to my house to fix it. It took less than 30 minutes for them to repair my screen. Amazing results in very little time.

They are by far the best cellular providers in the market. From coverage, payment plan, service, price and to discounts and allowances; they don't far short. Over the years I have bounced from AT&T to Tmobile, then to Verizon and back to AT&T.