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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Had to file a claim on an item for the first time in years. Experience was so easy and only took a few minutes on online chat. Definitely will purchase coverage on any expensive item purchased through Amazon.
My husband accidentally dropped his phone & it looked done for. Screen cracked & lcd was almost out. Couldn't see much. The experts & ubreakIfix dis an amazing job. Phone looks perfect. Like nothing happen.
My experience was amazing thank you first net at@t and asurion also the technician that repaired my device thank you
After having my phone break. I went online with Asurion. Filled out the claim and I had my replacement phone within one business day. They make it quick and easy to file a claim online.
My 1st experience with someone coming to my home to repair my phone. Kinda nervous, but wasn't bad at all.
Stand alone asurion is so much more honest and affordable and won't lie about coverage to make a sale. Very happy with them so far. Even when I've asked questions and the answers weren't what I wanted to hear (but expected) it just made me trust them more.
Everytime I need help with my plans asurion pulls through. Their costumer service is awesome.I highly recommend them. I never buy an electrical product without using asurion.
I dropped and broke my phone. They guy go
Who helped was amazing And I appreciate truly great people like him in the world.
Easiest transaction I've ever done involving cell phones
Wow, I can't believe it. So glad I signed up for assurion. After paying the $99 dollar deductible they are fixing my MacBook issue. This is incredible. Will be telling family and friends for this amazing experience!
When transferring to new phone, couldn't find my picture gallery. I thought my pics were gone but Kristen helped me find them. She did an excellent job.
I really appreciate the help from Kelsey today! She made this process very easy and very quick. Because of her I am telling everyone about Asurion Home++ plan!
Took phone to get fix on 4-10-24 through insurance. Technicians were very polite, patient and personable. One day fix which was excellent but in the process the technician broke something in the phone. He explained, expressed his apology and began process to have replacement phone delivered overnight. Recieved new phone issued resolved. I'd recommend anyone to use thier services
John Virick stayed online chatting with me with specific instructions and step by step instructions to help me get my new device up and running. For some reason it would not update and transfer my data. He asked me to trust him, and I then he told me to click "don't transfer anything" and I did, we air dropped all my contact and before I finished, he had all the other data connected in the new device. I was extremely frustrated and emotional because my phone was down for hours, but John Virick was great and he deserves a raise for his kindness, over the top patience and determination to get the job done.
I had such a great experience a customer service agent was amazing with everything and I was so happy that I could still afford the insurance coverage I was going to take off for a lower price
I was receiving spam messages on my phone via email.
Jeffray not only helped me with that concern but helped me with two more concerns.
I'm not tech savvy and new to my phone so his assistance was very much appreciated. I feel he went above and beyond to help me. Thank you again so much!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members