AsurionReviews 12,831

I had 2 experiences with Asurion Issurance. One related with a broken cellphone (Verizon) and another with a humidifier (Amazon). For both all support was extremely helpful, easy and faster to solve my problem.

The experience was great! Everything was done online and the process was fast and easy. Replacement phone arrived the next day. The phone is working great. We are thankful to have had the coverage.

I walked in with a busted phone screen. With in a hour I came back and my phone was fixed. I felt so lost without my phone. So thank you for fixing it.

I've used Asurion for several of my electronics purchases on Amazon. I've had to file a few claims over the years and their online process has been easy and helpful. Wouldn't hesitate to use them again.

Am not sure yet I just started a claim. Let's see what happens. Thanks

Great service love 100% took time and explained in detail

My experience was awesome my rep Derron was the best he got me in and out he meet all my needs they need all reps like Derron.

I needed to replace a defective machine and the site didn't recognize the information I was inputting. I chatted with Patrick, and he got me squared away in less than ten minutes. Great service!

My phone screen wouldn't turn on and the person working the desk named Kavon handled the problem accordingly and provided high quality customer service. I will definitely be coming back right away for any future issues and recommending my friends and family to do the same!

I did the entire replacement process for a cracked IPhone 13 Pro Max and not only was it a few questions to fill out on line in minutes, the replacement device literally showed up roughly 18 hours later. Insane service. 100% worth it.

I was assisted by Jason today. He provided some information I needed about having multiple Home+ plans in a single household (turns out you can). He answered my question with no issues but something about the way he spoke to me. Made me wonder. Is he real?

I don't want to go too deep into this, mostly because I don't feel like it but. I just don't know man..

I was very pleased with the service I received in regard to my phone exchange. The rep was knowledgeable, polite, and fast

Avery was very helpful, friendly and didn't take long to help me with my issue

Experience was easy from claim to overnight phone and was easy switching over

The young lady was outstanding very knowledgeable about her job and her service and warranty claim answered all questions and answers. The service was great, Only problem was is the Apple product 14 Pro Max. Phone which should be recalled Thx

My experience was great without any complications.

My teenage son broke his front screen. I contacted AT&T via the app and they got me in Touch with the insurance. Within 20 minutes I was told I could go to one of the locations near me. The next day we walked in and we walked out 30 minutes later with a brand new screen. The representative was very knowledgeable and efficient.

Richie was awesome he was very patient and he handled my claim accordingly.

This was a great experience. I was expecting a hassle as insurance usually goes, but it was so seamless and they took great care of my situation. I had my replacement phone in about 2 days. Processed everything by phone. Hopefully I don't have to use it again (because I don't want to crack my phone) but if I had to, then I would definitely do so again.