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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Worker's very professional! Fixed it in a timely manner they have a very good work attitude.
Came to my house fixed my cracked screen in 15 minutes. Absolutely recommended this service.
Had to file a claim on my laptop and Delresha helped me out and was super friendly and made the process a great one! Definitely left me happy after dealing with this computer incident.
Tech was super helpful, polite, speedy repair, it was super helpful that he called me to let me know he was in my area early and was able to fix my phone earlier that day which helped me a lot, highly recommend.
The associated was educated and considerate of my concerns.
I had a really important and expensive item ship to me damaged, and I was able to get help and replace it through the counsel of Asurion's service very easily. Not only that, but was able to replace the coverage so that not a day of coverage could be wasted for the new replacement, which I thought was nice and kind of "above and beyond" as typically it starts for the first thing you bought it for, and then everything after is a liability even if you did need it replaced. So I appreciate that. 5 stars from me!:3
The customer service specialists online are nice and handle things very well. But the system Asurion has in place does not meet the same quality of service. To be left hyperventilating on and off for over a day stranded without service accept for WiFi was simply unacceptable. Without service I couldn't even access my Apple ID to get messenger or use WiFi calling to get help. I also got stacked with late fees being unable to access apps to pay bills. I got royally screwed by the Asurion system — thankfully the customer service specialists were able to make up for what Asurion heavily lacks, true customer service.
I am very happy with my experience with Asurion. I was nervous at first because I haven't ever filled a claim before. But I'm very pleased. It was easier then I thought and I'm happy with the results.
I was able to get my claim filed and confirmed within a matter of minutes. It was a very easy process and we were able to replace our daughter's item without having to wait.
Angel did an excellent job helping me set up my phone! Explained everything super well and made the process fast and easy :) Thank you!
Did the return on all three items on line in a chat room 20 minutes
The chat was easy and quick to transfer me to the person that could help me. Rachelle was awesome, friendly, knowledgeable, and quick to help me with my issue didn't have to repeat myself or my situation.
I thought my phone was a goner, however the service I received was quick and my phone screen was replaced and phone cleaned and good as new. The representative was the best. Thanks for the great service!
The staff at this store provided very kind and helpful service. When my phone screen went black for a few days, I feared losing precious family photos. However, they swiftly and efficiently repaired it, ensuring the preservation of all my data. I highly recommend this store for their outstanding service.
I contacted the chat line because my warranty details were switched and Joseph fixed everything and completed the claim. He made the process so easy. I could not have asked for a better agent to assist me. I wish i could give him 10 stars! He deserved them.
I had a broken Phone. Westly came in on time and promptly fixed the phone. He did an sesame job!
I have been very please with asurion they have always been good. Got my phone fast and in great condition, wish they had a better selection of colors but it works and that's what matters.
I have had many interactions with Asurion & all have been pleasant and professional...I just wish when selling Protection Plans for Garden Hoses, they wouldn't first deny my claim, only to have Asurion reimburse me...That is why I buy the Protection Plan each and every time I purchase a new hose, which I did recently...as far as agents go, I have never had a bad experience...Patricia Pierce
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Macey. We are sincerely sorry to hear about your experience and the trouble it caused. We have captured your feedback and will make sure to pass this along to our leadership. If you need further assistance, please do no hesitate to reach out. -Rue