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AsurionReviews 12,831

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,206
value
1,130
shipping
785
returns
774
quality
1,030
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Best Service
April 21, 2024

You won't be disappointed. After a not so enjoyable experience with the manufacturer, Asurion got the job done. Rick was fast, courteous and helpful.

Date of experience: April 21, 2024
Nebraska
1 review
0 helpful votes
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Worth the money
April 21, 2024

The gentleman who worked with us was amazing. He was knowledgeable, and so friendly. I will recommend the insurance to all my friends and family because of him. Also, my phone replacement came in one day. Thank you for being outstanding!

Date of experience: April 21, 2024
New York
1 review
0 helpful votes
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New device activation
April 20, 2024

Needed my eSIM activation and tech had taken care of it in under 5 minutes then he was very helpful point out simple cheap insurance I didn't have yet

Date of experience: April 20, 2024
Louisiana
1 review
0 helpful votes
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Customer service
April 20, 2024

Great customer service got the job done quick and efficient

Date of experience: April 20, 2024
Colorado
1 review
0 helpful votes
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I always get asurion
April 20, 2024

I always get asurion 90% of the items i get today break within a year to 2 years. Just the way it is. Asurion always delivers

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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Great
April 20, 2024

The assistant knew what they were doing and how to make sure everything went smoothly.

Date of experience: April 20, 2024
Arizona
1 review
0 helpful votes
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Five star service!
April 20, 2024

The technical solutions team is absolutely fantastic and extremely knowledgeable. In my call they helped me with not only the reason that I was calling, but also a secondary reason. This made it so easy that I didn't have to call in a second time and I could handle everything in one call. I would highly recommend!

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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GREAT HELP
April 20, 2024

THE ASSISTANCE WAS GREAT, PROFESSIONAL AND FRIENDLY, NOT TO MENTION FAST AND WITH POSITIVE RESULTS. I'M VERY GRATEFUL.

Date of experience: April 20, 2024
Georgia
1 review
0 helpful votes
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Great Service
April 19, 2024

The young men at this location are very friendly and knowledgeable. Even though I had to wait; they were very attentive to everyone that came in this store.

Date of experience: April 19, 2024
Massachusetts
2 reviews
0 helpful votes
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Coverage on a guitar
April 19, 2024

There some frets on my guitar starting to come off the fret board and I was able to exchange it for a gift card

Date of experience: April 19, 2024
Alabama
1 review
0 helpful votes
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Professional and efficient
April 19, 2024

I was checking my email and I have security as I explain to the agent Gemmalyn who was assisting me,as I checked the mail something came across the screen and said Cleanup you have viruses. And the Agent assisted me in a timely and efficient manner...Thank you!

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Great Service
April 19, 2024

This was painless and easy. I was able to do everything myself, which was great. The store was easy to get the claim filed and got the phone quick. It was wonderful.

Date of experience: April 19, 2024
South Carolina
1 review
0 helpful votes
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Amazing customer service!
April 19, 2024

I not the tech savy person. But I was able to call and it was easy and quick. Thank you to both the online tech and chris on the phone for all the help!

Date of experience: April 19, 2024
New York
1 review
0 helpful votes
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Chat question about recycling tv.
April 19, 2024

I had a great experience with my Verizon live service tech Raffy. He was able to answer my question fast and I was very happy with results..

Date of experience: April 19, 2024
Louisiana
1 review
0 helpful votes
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My questions were answered in an efficient time manner and also my product was registered in an efficient time this was all done in chat very good customer service

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Friendly and enjoyable service that diagnosed the issue and quickly resolved the complaint with multiple alternatives.

Date of experience: April 19, 2024
Ohio
1 review
0 helpful votes
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Excellent
April 19, 2024

Excellent helpful the best for help and good conversation

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Solving some problems
April 19, 2024

I've talked to a lot of tech coaches and some were able help me to a certain extent. However, this Marion lady was very helpful. Her help went straight to the point/problem and was concise. I'd give her more than five stars if it were possible.

Date of experience: April 19, 2024
Pennsylvania
1 review
0 helpful votes
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Asurion protection help
April 19, 2024

They were very helpful to resolve my issue and resolve it quickly

Date of experience: April 19, 2024
Iowa
1 review
0 helpful votes
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Knowledgeable Staff
April 19, 2024

I decided to register my purchase for warranty protection via text. I wasn't sure that what I did completed the registration process. Via chat, I received support. Turns out I had not completed registration. Honey (my customer rep.) completed the registration on her end and confirmed I was now 100% registered. Can't wait to use this really nice laser printer. Woot! Woot!

Date of experience: April 19, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232