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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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You won't be disappointed. After a not so enjoyable experience with the manufacturer, Asurion got the job done. Rick was fast, courteous and helpful.
The gentleman who worked with us was amazing. He was knowledgeable, and so friendly. I will recommend the insurance to all my friends and family because of him. Also, my phone replacement came in one day. Thank you for being outstanding!
Needed my eSIM activation and tech had taken care of it in under 5 minutes then he was very helpful point out simple cheap insurance I didn't have yet
Great customer service got the job done quick and efficient
I always get asurion 90% of the items i get today break within a year to 2 years. Just the way it is. Asurion always delivers
The technical solutions team is absolutely fantastic and extremely knowledgeable. In my call they helped me with not only the reason that I was calling, but also a secondary reason. This made it so easy that I didn't have to call in a second time and I could handle everything in one call. I would highly recommend!
THE ASSISTANCE WAS GREAT, PROFESSIONAL AND FRIENDLY, NOT TO MENTION FAST AND WITH POSITIVE RESULTS. I'M VERY GRATEFUL.
The young men at this location are very friendly and knowledgeable. Even though I had to wait; they were very attentive to everyone that came in this store.
There some frets on my guitar starting to come off the fret board and I was able to exchange it for a gift card
I was checking my email and I have security as I explain to the agent Gemmalyn who was assisting me,as I checked the mail something came across the screen and said Cleanup you have viruses. And the Agent assisted me in a timely and efficient manner...Thank you!
This was painless and easy. I was able to do everything myself, which was great. The store was easy to get the claim filed and got the phone quick. It was wonderful.
I not the tech savy person. But I was able to call and it was easy and quick. Thank you to both the online tech and chris on the phone for all the help!
I had a great experience with my Verizon live service tech Raffy. He was able to answer my question fast and I was very happy with results..
Friendly and enjoyable service that diagnosed the issue and quickly resolved the complaint with multiple alternatives.
I've talked to a lot of tech coaches and some were able help me to a certain extent. However, this Marion lady was very helpful. Her help went straight to the point/problem and was concise. I'd give her more than five stars if it were possible.
They were very helpful to resolve my issue and resolve it quickly
I decided to register my purchase for warranty protection via text. I wasn't sure that what I did completed the registration process. Via chat, I received support. Turns out I had not completed registration. Honey (my customer rep.) completed the registration on her end and confirmed I was now 100% registered. Can't wait to use this really nice laser printer. Woot! Woot!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.