AsurionReviews 12,831

My account had a few problems and she fixed my problems and then asked if she could complete my warranty claim to expedite my time. She did it expertly, Thank you!

My husband needed his screen replaced asap so he could leave for work. They replaced the screen for free through the warranty. He also got a much better screen protector installed and a new case for a great price! I would definitely recommend them!

I needed help with submitting two claims. The representative was helpful and friendly through the whole process. He was very patient while I needed to find the order number. I am glad that I made the purchase through this service. I highly recommend the quality of service of Asurion.

It was the best AT&T experience. They was very customer service ever and very friendly.

I appreciate the timely and efficient response to take care of this issue I had with a product I purchased in November. The gentleman was very efficient and kind.
Thank you very much.
Douglas S.

I had bought a small chainsaw from amazon and it stopped working. I had also purchased insurance on it. I called them and within minutes they were sending me a check for my purchase! I haven't had that kind of service in a very long long time

Thankful to have asurion insurance for my phone. Cracked my screen and was fixed the next day! Came to my house and had it fixed in less than 30 mins. So convenient!

5/5 she made my life so much easier and was so cheerful and helpful along the way!
I wish everyone in customer service could be just like Daphne! Thanks again for all the help! Couldn't have done it without you :)

Asurion was quick to send me a replacement phone and had technicians available late at night to help me transfer my most recent back-up onto my new phone. I only lost about three days of missed calls, text messages, and photos.

It was ok not easy to set up the 24/7 protection could be a lot easier to set up

This is my third time getting a phone fix and the usual way is to send the phone away to be fix and that will take a week or so to get it back. But with Asurion you can get your phone the same day or the next day if they are busy.

I bought an extended warranty on a walking pad from Amazon. It broke within 5 months. Asurion processed my claim in minutes and got me a full price Amazon gift card. Hopefully the next walking pad works better!

I was frustrated that I bought a low quality product and decided to take advantage of the Asurion protection plan I had purchased. A customer service representative Arsam helped me to achieve a refund in exchange for returning the defective product which I am very pleased about as a result as I do not feel like I wasted a lot of money on a cheap defective product.

I had the pleasure of speaking with Ricky today. He thoroughly explained everything, making it easy to understand my next steps in having my husband's watch fixed and was patient in waiting for my responses. 5 star experience!

I was unable to start a claim by myself online because after entering my order number it said it was unable to find it. I contacted customer service through the chat option and Ricky did an amazing job getting my claim started and filed. Thank you very much!

Atención profesional y servicio a la altura del problema. Gracias.

They were very quick in handling my claim and professional, most of all I had a pleasant conversation with my customer service