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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was easy. You just need all the information of the product you have the claim so they can help you.
Everything worked perfect. They helped me out quick and professionally. Guide me to the right place. Thanks
I received a replacement phone tonight and the phone stopped working. Contacted support and the SIM card needed to be activated. The representative asked a few questions and had the problem solved within minutes. Very pleased with the service that I received! Especially since it was at 11 p.m.
Asurion-UbreakiFix were quick in responding to my claim. I dropped off my phone and they gave me an estimated time; it was quicker than that. I had an older android and they had the part on hand. Very happy with their service. My phone is like new!
Expert came to my house and did a great job fixing my back screen, looks like new.
Dedicated service by the technician Cole. He explained everything from beginning to end.
Matthew was a great tech, made it easy was fast and helped me late and had me setup quick! So grateful!
Loved the speedy service and care support they gave me. Very simple process called in and set up an appointment drop my phone off a couple hrs later came back to pick it up everything was fixed the most very convenient process
Kathleen assisted me in activating a replacement device. The process was seamless and she was very professional! Highly recommended!
Great service
Very friendly
Very good in timing
Phone made it on time
I would highly recommend to my family and friends
Teck was very professional and informative about the procedure. Phone was completed on time and looks bran new. Even received a new battery. My screen was cracked and it would have been 450 dollars to replace it. Insurance is completely worth it.
Asurion warranty (purchased through Amazon), was honored quickly and efficiently with little/no hassle. I would happily purchase an Asurion warranty again for any product I needed an extended warranty for.
You can not go wrong insuring your appliances with Assurion. They back up their promise with great service and super great people.
Super easy to file a claim, although it would be easier if Asurion offered packaging for large products.
Assistant was very helpful and help accomplish everything that was needed
Easy claim process to begin with. Difficult to do photos and claim form. All info is given why not auto fill the claim form
I was pleasantly surprised by how easy and convenient the chat feature was, and the customer service was excellent! I had been attempting to file online, but was encountering error messages that were frustrating.
I communicated via chat with Joshua, who was pleasant and helpful. There was no wait time. He resolved my concern rapidly.
Have been getting high numbers of spam and political requests for money. Spam blocker should help. We will see
My Apple Watch was stolen at work. I requested my replacement through my insurance on a Thursday and by Friday afternoon my new watch was on my porch in perfect condition. The claim process was the easiest thing I did that entire day and I was only without my watch for less than 48 hours.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Robert. We are sincerely sorry for any trouble this caused. We have captured your feedback. We are here to assist you. -Rue