business logo of Asurion

AsurionReviews 12,831

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Asurion?
grey star
grey star
grey star
grey star
grey star

Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,206
value
1,130
shipping
785
returns
774
quality
1,030
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Rene J.
Unfollow Rene J.
Share Review
Report Review

Good product
April 24, 2024

It was easy. You just need all the information of the product you have the claim so they can help you.

Date of experience: April 24, 2024
Missouri
1 review
0 helpful votes
Follow Francisco W.
Unfollow Francisco W.
Share Review
Report Review

Ipad screen repair
April 23, 2024

Everything worked perfect. They helped me out quick and professionally. Guide me to the right place. Thanks

Date of experience: April 23, 2024
Alabama
1 review
0 helpful votes
Follow Shannon O.
Unfollow Shannon O.
Share Review
Report Review

Awesome Technical Support
April 23, 2024

I received a replacement phone tonight and the phone stopped working. Contacted support and the SIM card needed to be activated. The representative asked a few questions and had the problem solved within minutes. Very pleased with the service that I received! Especially since it was at 11 p.m.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
Follow Andrea A.
Unfollow Andrea A.
Share Review
Report Review

Just like new!
April 23, 2024

Asurion-UbreakiFix were quick in responding to my claim. I dropped off my phone and they gave me an estimated time; it was quicker than that. I had an older android and they had the part on hand. Very happy with their service. My phone is like new!

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

Phone repair
April 23, 2024

Expert came to my house and did a great job fixing my back screen, looks like new.

Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
Follow Veronica B.
Unfollow Veronica B.
Share Review
Report Review

Repair on my iPhone 15
April 23, 2024

Dedicated service by the technician Cole. He explained everything from beginning to end.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Matthew worked magic!
April 23, 2024

Matthew was a great tech, made it easy was fast and helped me late and had me setup quick! So grateful!

Date of experience: April 23, 2024
California
1 review
0 helpful votes
Follow Anthony D.
Unfollow Anthony D.
Share Review
Report Review

Very convenient
April 23, 2024

Loved the speedy service and care support they gave me. Very simple process called in and set up an appointment drop my phone off a couple hrs later came back to pick it up everything was fixed the most very convenient process

Date of experience: April 23, 2024
Georgia
1 review
0 helpful votes
Follow Jose T.
Unfollow Jose T.
Share Review
Report Review

Great service
April 23, 2024

Kathleen assisted me in activating a replacement device. The process was seamless and she was very professional! Highly recommended!

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
Follow Tiana M.
Unfollow Tiana M.
Share Review
Report Review

Replacement of phone/screen
April 23, 2024

Great service
Very friendly
Very good in timing
Phone made it on time
I would highly recommend to my family and friends

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
Follow Donnie D.
Unfollow Donnie D.
Share Review
Report Review

Teck was very professional and informative about the procedure. Phone was completed on time and looks bran new. Even received a new battery. My screen was cracked and it would have been 450 dollars to replace it. Insurance is completely worth it.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
Follow Jonathan N.
Unfollow Jonathan N.
Share Review
Report Review

Asurion warranty (purchased through Amazon), was honored quickly and efficiently with little/no hassle. I would happily purchase an Asurion warranty again for any product I needed an extended warranty for.

Date of experience: April 23, 2024
Iowa
1 review
0 helpful votes
Follow Martin Y.
Unfollow Martin Y.
Share Review
Report Review

Great Protection
April 23, 2024

You can not go wrong insuring your appliances with Assurion. They back up their promise with great service and super great people.

Date of experience: April 23, 2024
Alabama
1 review
0 helpful votes
Follow Autumn G.
Unfollow Autumn G.
Share Review
Report Review

Easy to file a claim
April 23, 2024

Super easy to file a claim, although it would be easier if Asurion offered packaging for large products.

Date of experience: April 23, 2024
Japan
1 review
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

Was easy
April 23, 2024

Assistant was very helpful and help accomplish everything that was needed

Date of experience: April 23, 2024
Georgia
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

Easy claim process to begin with. Difficult to do photos and claim form. All info is given why not auto fill the claim form

Date of experience: April 23, 2024
Rue L. — Asurion Rep
over a year old

Hello, Robert. We are sincerely sorry for any trouble this caused. We have captured your feedback. We are here to assist you. -Rue

KR
2 reviews
0 helpful votes
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

I was pleasantly surprised by how easy and convenient the chat feature was, and the customer service was excellent! I had been attempting to file online, but was encountering error messages that were frustrating.

Date of experience: April 23, 2024
Virginia
1 review
0 helpful votes
Follow Winfrey O.
Unfollow Winfrey O.
Share Review
Report Review

Fast and helpful
April 23, 2024

I communicated via chat with Joshua, who was pleasant and helpful. There was no wait time. He resolved my concern rapidly.

Date of experience: April 23, 2024
Tennessee
1 review
0 helpful votes
Follow John Z.
Unfollow John Z.
Share Review
Report Review

Have been getting high numbers of spam and political requests for money. Spam blocker should help. We will see

Date of experience: April 22, 2024
Colorado
1 review
0 helpful votes
Follow Deneen P.
Unfollow Deneen P.
Share Review
Report Review

Stolen apple watch
April 22, 2024

My Apple Watch was stolen at work. I requested my replacement through my insurance on a Thursday and by Friday afternoon my new watch was on my porch in perfect condition. The claim process was the easiest thing I did that entire day and I was only without my watch for less than 48 hours.

Date of experience: April 22, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232