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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I am amazed at how easy and fast it was to file a claim. I had been trying to file for days on my own without success. Through the tech support help chat, it was done in minutes. Super easy and now my claim is filed. Very happy with the service.
Best experience ever and everything went smoothly and ver nicely!
Monica went above and beyond to assist with my claim being filed. She made sure everything was input properly and sent me the claim number, set me up for TEXT updates, and email updates. All should resolved in 3 days.
So many companies try to find the technicality and get out of getting you what you have coming. Not these guys. They immediately mailed me my replacement phone. Definitely worth it
I just signed up for coverage and automatic payments I had a few questions regarding when and where payments would begin. I started a chat and Marzette was very professional and very personable which is a great service and not dealing with a bot and can take forever to get simple answers I have dealt with and can drive one crazy! Thank you Marzette for your assistance
I recently got out of an abusive relationship, and I could not afford to replace my tv. I remembered I had insurance on it! Honestly was such a life saver. They were extremely kind and I was able to get a gift card so I can replace my tv.
I always have a great service dealing with Asurion
Helped when the first thing wasn't fixed on the PS5 took sometime but they made everything right so no complaints I've been paying for Asurion for almost a year and not a bad experience.
Jose was an excellent representative who provided quick responses and the information I needed in a easy to follow manner. I highly recommend Jose.
She was GREAT. She promptly identified my issues and proposed the best solution in her area. Then she had already given me the contact information for getting in touch with a couple of other Verizon Add-Ons Departments.
Overall a great experience. The work is reliable and it was done fairly quick!
The flow of the claim went from one option to the other easily. In a few minutes I got assistance via chat and the questions and understanding of the answers were easy the application went smoothly. Very satisfied!
Absolutely fantastic, I got my phone stolen and lest then a week I got my new replacement
I love how they listen before they speak, and always have the answer.
When my dehumidifier stopped working after 2 yrs, I was very happy that I bought a warranty for it. Unlike other extended warranties I've had to use, Asurion is unbelievable. I filed the claim on line (Chat), had approval in a couple of minutes. Received payment in a couple of minutes, could have been less than that; checked Email a couple of minutes after finishing Chat. This service is incredible, claim process is amazingly smooth. Will definitely use Asurion again when I order the replacement' which I'm already working on.
Unlike other extended warranties I've had to use ASURION is unbelievable. I filed the claim on line, had approval in under one minute and payment credited to my Amazon account in another 30 seconds. This service left me speechless.
The claim process was very smooth. Will definitely use Asurion again when I get another replacement.
It was a pleasant attention the service has 6 of 5 stars and It was something very fast that I thought it would take more recommended to 1000%
Fast, thorough, friendly, customer service. Fast resolution time. Will continue to use Asurion in the future.
Very fast response, very professional and excellent customer service.
I was very worried I was going to be treated poorly. Like other companies as a scam. I was so relieved when the chat representative guided me through the claim process to the end.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members