Overview
Asurion has a rating of 4.7 stars from 11,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.
I have had to reach out to Asurion several times since using Verizon and I have always received prompt and polite service. The customer service agents take each call serious and endeavor to exceed expectations when delivering top notch service. I have always been satisfied with their service and hope to continue working with them in the future
Wesley kept us up to date on the time he would arrive, as he was going to be a little late. We were given the option to reschedule if the time frame wouldn't work, but we decided to wait. He was able
To take care of our issue within 10 minutes in our driveway. We were pleased with the convenience and how quickly the repair went.
Lost my phone, suspended my phone and put in a claim through the website. Answered a few questions and claim was approved. The process was painless and the solution was prompt. Received my replacement phone in 2 days. Thank you for making the process easy and the site was friendly (no issues/glitches).
I was a little skeptical when Asurion offered me a warranty for the electronics in my house even though I never had any issues when I've used their warranty on the cellular in my household.
My all-in-one computer had some issues first with the screen itself and then microsoft's blue screen issues. I called asurion to satart a claim on it and after a few questions over the phone and then filling out a claim form online, the claim process started and it took about two weeks to get the computer back already fixed and so far, no issues to report after about two weeks of use.
I would recommend Asurion's warranty service for your home electronics (such as tablets, computers, TV's, etc).
You'll pay a $95 deductible for claim. In my case it was worth it because I would've spent probably 4 times that amount if I didn't have their warranty.
So I purchased my S23 Ultra less then a month ago. My phone slipped out of my hand while texting and hit my desk just perfect to Crack the screen. Placing a claim with Asurion was so easy. I was able to get my screen fixed by just dropping it off at a local store and withing 2 hours my phone was like new again.
I bought a Keyboard for my son for Christmas 2021. It failed 11/1/22. Took the keyboard back to Guitar Center. Made a claim. Talk to the Employees at GC and was able to process the Claim there at the store and connected me to Asurion. Asurion gave me the information I need to send it out to a repair Store. Once received at the repair center it was quickly return with the description of the issue and repairs made. Son opened it up and set it up and went to town. Normally don't buy "insurance" but this one by far is great. Thanks..
My product was damaged and I needed a replacement. I was nervous about whether or not my claim would go through without any issues. I was a skeptic (due to past experience and observations). Dennis was the representative who assisted me. Dennis was very helpful. My issue was resolved quickly. Give Dennis a raise.
The guy who came out was very nice and he did such a great job. I think his boss should give him a reward for being such a good worker. He was very fast at his job and he got here on time. Very good customer service. Thanks so much!
Asurion is wonderful! My husband is pretty clumsy with his phone! Lol When he works on our vehicles or anything, he puts his phone in his pocket or even on the tire of the vehicle he is working on and forgets about it! He ends up running over it, rolling over on something with it in his pocket, etc! Asurion has helped us with a replacement phone each time. Their website is very easy to use! I would recommend them to anyone with a phone!
These folks are amazing! By chat, by phone, via website - all around killer service! They make buying a protection plan 100% worth the investment! I highly recommend!
This was super simple,easy and quick made the first claim the day of the incident got the screen replaced with in a cool hours but they couldn't fix the camera and the phone was bent. Filed a second claim to get replacement phone which was super simple and had the refurbished replacement phone with in two days. Great experience!
At purchase I added the Asurion Warranty for 4 years. Went to the website and entered my 17 digit purchase code they emailed me and it was so simple to resolve the issue! Highly recommend this warranty and will make sure to always get the warranty for all my Purchases!
My product quit working and I contacted Asurion to make a claim. Within 10 minutes, they issued me a full refund and told me I could dispose of the product! This is the best claim experience I've ever had! I will definitely continue to use Asurion to cover my products!
I accidentally dropped my phone and the screen and LCD panel were both damaged and needed to be replaced. I spoke with two different customer service representatives and they were fast, friendly and efficient. They found the best way to remedy my situation and made everything as convenient as possible.
Paid in for insurance for 2 years and first claim for a cracked screen. After 2 hours on the phone, my options are Pay $29 and wait 9 Days to get the screen fixed or $199 for a new phone. The website is horrible and was no help to me.
I am at that in between age where I know enough about computers and use them daily, however not great with complex troubleshooting. I have now used this service a couple of times and both times the techs were extremely helpful and kind. I love the ease of use of the service and the communication. I highly recommend to everyone.
In addition to resolving the issue, Bryan was very very patient with me. He waited on me repeatedly to do what I needed to do on my end to transfer data and activate a phone. It wasn't an easy setup-ran into several issues. Bryan had solutions for each issue and as I said was very calm and patient and took all the time needed to resolve my issue. Thank you Bryan, for such good service. 11/18/2022
Trouble shooting technical issues on phones and other devices is getting more challenging. There is a lot of info on the web to search for and to many options to choose from. On a single chat call with Asurion, they were able to resolve my technical issues and save me a lot of time.
As with many past experiences, when my product was damaged I fully expected the hassle and complications I was met with when filing claims with other companies. But to my great pleasure,it took me a matter mere minutes, (from start, to finish) and my issue was resolved to my satisfaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members