Asurion

I smashed my inner screens while working on my car. I contacted Assurion on the website and started my return/repair of my phone. Had a follow up phone call to finalize the exchange. 2 days later the new device was here with clear instructions on the next steps. Labels, return packing, and how to down load and clear the old phone was included. Fast, easy, and friendly service all the was through. Very pleased.

I have never seen a service take so long to come repair my appliances. I called several other repairs services they could come out that or the next day. The one Asurion gave me appliance service center took nine days to come look to see what was wrong. It's not worth waiting to get my appliance fixed. I will be canceling my plan and wouldn't recommend anyone for their service.

The onsite techs were outstanding. End to end white glove approach which is relative since it was 1day (quite spendy) tv.
The asterisk is for the rude scheduling rep who refused to accommodate after an asurion error.

I don't know how my phone was cracked and normally it would really stress me out, but they make it so easy and so convenient to get fixed don't have to worry. I work long ours and the fact they will come to my work is so helpful. I'm far from tech savvy and they have made it so easy to file the claim.

I had to put in a claim on a router I purchased four years ago in Staples. I was unable to navigate the website to file a claim. However, my customer service agent, Carmelita, was the best! Kind, considerate, professional, comprehensive, and, very efficient. Based on my experience with Carmelita, I think Asurion needs to direct all customer service to their agents. Way to go, Asurion.

Can't thank you guys enough for the help and regards to account confusion and my tech related issues The service is always prompt and I know you work to the best of your abilities. My apologies for the headache, but even during the troubles, I've been having in regards to my own issues, the insight and the help always gives me a positive outlook on a resolution

The technician arrived on time and was completely helpful. He went above expectations to make sure everything was working before he left. Extremely well mannered employee. Keep up the good work! People appreciate well mannered and hard working people like yourself

Website is always down and having issues midway through the claim which makes you repeat the process over and over until you're forced to click chat with someone BUT the chat is very easy and helpful, resolve your issue faster by chatting

The rep that assisted me was so patient and literally held my hand through a switch that my internet kept dropping. She didn't give up on me and had me test everything before she'd let me go. She deserves a raise!

I needed help getting a phone replacement activated as it wouldn't do it online itself. Went through to the chat the agent named Brian came back and helped me 100% above and beyond he even stayed late past their closing time to get this phone activated, and to answer all my questions about AT&T Home Electric protection services. Thanks Again Brian

The phone was damaged I got on line provided the information got the new phone next day. Returned the old one in the box and label provided. If you have questions or trouble just call the 1-800 #. Easy as 1-2-3!

Ricardo saved the day! Despite me not making a claim beforehand he walked me through the process and got it approved. Had my phone screen replaced on the spot swiftly. He was courteous and professional throughout the process. Thanks a lot!

My phone fried after falling in water. I filed a claim and received a new phone the next day. My problem is that I paid a $75 deductible. I also paid $27 for a replacement screen cover. Add to that insurance payments equalling $96. I paid $200 for a replacement phone. My phone in the store was $120. I wasted $80. So I dropped this insurance. I'm better off without it.

All of my phone and apps were not working properly and I was helped by Verizon help online immediately. It didn't take long but I know that it was tedious and I was not able to do it. They were fast and very helpful. Thank you so much!