Asurion

They were so Helpful, And Nice. Fast Service.Would recommend this place. So good!

I was very impressed with the way Asurion Home+ handled my claim. My laptop had a broken screen. Just before Asurion replaced the screen, they realized that the motherboard showed a sign of water damage. They decided that it was better to replace my laptop. It was replaced with a newer and better laptop of the same brand and model. I will continue to use Asurion Home +.
Great customer service

My I phone screen was cracked. I was able to schedule an appointment very quickly. From the time I drop off my phone and repair it only took a little bit of time. The service was absolutely great. Will definitely use the service again if necessary

The only thing I'm not happy with was receiving a used replacement phone instead of a brand new phone. I pay insurance on my phone so if it's lost, stolen or broken, I can get a new one. I was under the impression I would receive a brand new replacement and not a used phone. Other than that, it was a great, easy and straightforward experience.

I was super bummed that I lost my 2018 iPad Pro and would have to go through the motions of buying another one. Then I remembered that I had Asurion coverage. The claims process was very fast and easy, and you can imagine my joy at discovering that my replacement device would be the newest 2022 model! Wonderful experience. The light at the end of the tunnel. Faster and easier that Apple Care, hands down!

I had some concerns about losing data transferring data between old and new phones, but Jennifer was patient during the times the backup got stuck. Once it was finished, we completed the setup, and now I have a new phone and a new watch! Thanks, Jennifer~!

I sent my computer in for a new battery. When it came back there were other problems, perhaps caused by the shipper, but I was very disappointed. I got online with the service rep Raymund and he set me up with a new repair order. It was a very easy process... just hope it comes back in good working order this time.

I've never broken a phone before. This was my first time and my phone is my lifeline for work. No phone no work so it was extremely time sensitive and imperative I get it fixed asap. Roberto at the Washington AT&T location was fantastic. Phone like new with a screen replacement in less time than anticipated.

Hi
The first time I went to the 696 Altamonte
Fix store everything negatives starting with the employee. But later Asurion send me a phone and Michael help me with the activation. Excellent. Job very patience. Thanks

I smashed my inner screens while working on my car. I contacted Assurion on the website and started my return/repair of my phone. Had a follow up phone call to finalize the exchange. 2 days later the new device was here with clear instructions on the next steps. Labels, return packing, and how to down load and clear the old phone was included. Fast, easy, and friendly service all the was through. Very pleased.

I have never seen a service take so long to come repair my appliances. I called several other repairs services they could come out that or the next day. The one Asurion gave me appliance service center took nine days to come look to see what was wrong. It's not worth waiting to get my appliance fixed. I will be canceling my plan and wouldn't recommend anyone for their service.

The onsite techs were outstanding. End to end white glove approach which is relative since it was 1day (quite spendy) tv.
The asterisk is for the rude scheduling rep who refused to accommodate after an asurion error.

I don't know how my phone was cracked and normally it would really stress me out, but they make it so easy and so convenient to get fixed don't have to worry. I work long ours and the fact they will come to my work is so helpful. I'm far from tech savvy and they have made it so easy to file the claim.

I had to put in a claim on a router I purchased four years ago in Staples. I was unable to navigate the website to file a claim. However, my customer service agent, Carmelita, was the best! Kind, considerate, professional, comprehensive, and, very efficient. Based on my experience with Carmelita, I think Asurion needs to direct all customer service to their agents. Way to go, Asurion.