Overview
Asurion has a rating of 4.7 stars from 11,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Had a scheduled appointment window between 1-5pm and they canceled at 3pm the day of. Apparently, they had technicians that called in. They could have told me when they knew they did not have the man power to fulfill their appointments. I hope you can find someone else who will value your time because Asurion could careless.
Actually the process was excellent. The representative was very informative polite and gave us explanations as the questions we ask perfectly. I would definitely purchase the extra plans through Costco in future. And will definitely recommend to friends and family. This was the first time ever purchasing through this company and will definitely not be the last.
The entire experience from start to finish was really quick and easy. I am very impressed with the customer service, the speed of the whole process, communication during each stage, and the ease of every step.
The technician that came to our home was extremely knowledgeable about our refrigerator and solved a minor problem in minutes. We are very happy with the service technician and his ability to quickly resolve the issue.
My Galaxy S22 Ultra screen was damaged, and having my AT&T Asurion coverage assisted with this. Upon filing the claim and choosing the available service location nearest me, Jayden, the service tech, was quick to reach out about my visit. After arriving, the check-in process, repair, wait-time, and overall expectations were clearly stated and defined. As a first time customer, this location and Jayden definitely met all of my expectations and even exceeded them! I will be recommending to anyone needing device repairs! Thank you for the amazing service!
I tried several times to get help by calling to speak to representative only to transfered to warranty and being hung up on. Finally I Just completed the online option, which was extremely easy to navigate.
This is money well spent. I wouldn't buy a phone without this insurance. I've been insured with them through many phones over many many years.
When something goes wrong with my phone, I know getting it replaced is going to be smooth and fast. I'm very pleased with this company!
Regrettably a product I purchased at Amazaon failed.
This required me having to file a claim.
I spent a brief time today on the Asurion Chat Line with a superb customer service representative - DonCarlos.
He was thorough, polite, and patient and provide excellent feedback to my questions.
Very professional.
All my concerns were addressed.
I was grateful for his assistance.
Excellent service from beginning to end. They texted me everyday with updates. They did the job to perfection! I am very shocked! Best service I have ever experienced! Better then HP. I will stay will Asurion.
I purchased a dryer from whirlpool warranty ran out but I took out an extended warranty from Home Depot. It took me 3 days to get a technician to come out. I thought I was talking to someone from Home Depot but it was Asurion. The dryer was purchased in 2/19 and Asurion insisted that I provide a sales receipt. I had the paperwork for the dryer and informed this person. She never told me she was representing Asurion and would not approve the claim. I went to Home Depot showed them my paperwork. They got on the phone and set up an appointment for someone to come out. In the meantime Asurion sent another email telling me my claim was denied. I hope I never have to deal with these folks again. Horrible customer service and not helpful at all!
Everything went smoothly after we got the situation that was holding us up resolved. Every representative I spoke to I tried their best to help to the best of their ability. They were friendly and courteous
The tech was great at letting me know time of arrival and when she arrived. I met her at the door, gave her my phone and 15 minutes later, it's fixed. She was very friendly and efficient. Very happy with the service. Thank you
Phone companies should drop them imediately, they dont honor claims, charge an outragious prices for a refurbished phone replacement. Your best bet is to use ur own home or rental insurance to get coverage for your replacement device. They are very rude. And claim to cover things then do the exact opposite happens.
My laptop stopped working months ago. We completed the claim form and mailed it in. That was August 19th. We are still waiting. We have emailed and called numerous times just to be told they are waiting on a part, or the part they ordered doesn't work so they have to order another one. I was just told 3 days ago that they would contact the other department and email me within 24 - 48 hours... Still waiting!
I went into a Verizon store because my phone screen is cracked and I have a green screen. They had me call Asurion from the store. The Asurion rep told me that they would send me another phone for $29. I agreed and put in my credit card info. The next day I noticed that I was charged $229. I called customer service and explained the issue. Asurion would not refund the $200.
It took forever to make a claim, once I finally did they never showed up for the appointment. All I needed was to get my screen fixed, and now they are trying to get me to pay 200 dollars for new phone. Just pay for AppleCare, this company is terrible.
I have had non stop issues trying to replace an Xbox controller! An Xbox Controller! Not some 70 inch expensive TV. I have had claims denied left and right and I'm tired of it. Save your money and do not pay for this service!
I had no problems what so ever. Made the claim online and was able to schedule for the tech to come to my job the following day. Very convenient. The tech Ruben Garcia texted me 40 mins prior to arrival which was well within the time slot that was scheduled. He explain everything to me and told me how long it would take to fix the phone. He made sure I knew where he was parked at. The phone is green and a the trim they sent with the tech was pink. He called me to make sure it was ok to use the pink trim. I had a great experience with this service.
I damaged my iPad that I have only had about a year. I am completely dependent on my iPad for better or worse. But just like my damaged iPhone before, getting a replacement was so so easy! I will never be without this assurance
Ann-Marie went above and beyond to make it less like a robot and more like an actual friend. Nothing to improve as you have a great asset here. She made you feel like she knew you and the conversation was professional while being personable.
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- Nashville,, TN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Noah. We are definitely sorry for the trouble you have experienced. We are here to help you. Please contact us directly to go over your claim details. -Rue