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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was a great experience all the way from start to finish! Thank you for making it so easy.
I always buy this insurance for all my devices. With the fast paced lives we all lead these days, things happen:(
It's so great to know asurion has our backs😊
Thank You
I went in and was told told it will be 2 hours because my device is a more complicated. The gentleman working was polite, professional and very knowledgeable.
My phones battery expanded and push the screen out. Ivan repaired the phone using ATT insurance and I had no cost whatsoever. This is real service and well worth using ubreakIfix for all of your phone and computer repairs.
We had 3 new iPhones to activate. We had already set them up but ran into difficulty activating our Verizon service. The first 2 took some time but were pretty straightforward. However, the last one kept saying it was linked to another device. It took us forever to find an old, nearly dead phone but Sheena was patient and kept troubleshooting. Nearly 3 hours later, they all are working and I didn't want to scream. She really kept her cool and made the process seem not so awful. Kudos to Sheena!
All good. Nothing went wrong. Very good service. Would r
So energetic, knowledgeable, easy to work with and so quick.
La persona que me ayudo fue muy responsable al contestar automáticamente con un texto de mensaje notificando que estaba conduciendo 👏👏, buen servicio y rápido
I was sincerely impressed with the Team at this location. They provided HONEST advice, at a very fair price. I personally witnessed them giving every customer in the store the same honest help that I received, and that is impressive (these days). Shout out to Logan for the super quick, very professional, service!
I've used Asurion in the past on a protected product and this time using the service was just as was as the first time. I recommend everyone to pay the extra fee for the protection plan on electronics because you just never know when your device may fail or you have an unfortunate accident with your device. Asurion has you covered.
My Iphone 7 was having serious battery issues and it was replaced with an Iphone SE. It arrived by FedEx the next day. I liked my old phone but I love this replacement.
Fantastic, the best customer service I've experienced in long time.
It took three times to get tech to finally to show up. First time, doesn't work on Saturdays, he does. Second time, went to the wrong house. Third time, showed up 20 minutes before my time was up. Phone works great and did a fine job.
It was short. Messaged someone for assistance on the website. They were able to assist in helping me file a claim. Claim was approved immediately and was able to get free shipping to return the product and get a gift card back for the same value.
My experience was good. All my issues and questions were handled by a representative and, they were very helpful and efficient with dealing my problems and concerns. They were very polite, so I say my experience was great.
Very pleased with the help I received.
Fast easy smooth
I went in to get my crack screen replaced. IPhone 12 Pro Max. The tech was very friendly, handled the job with ease and I was able to retrieve my phone back in a very very timely fashion.
These folks are amazing! By chat, by phone, via website - all around killer service! They make buying a protection plan 100% worth the investment! I highly recommend!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Eric. We are sincerely sorry to hear about your experience. We appreciate your feedback as we will let our leadership team know. We are glad to hear the repair went fine and your device is working! -Rue