Asurion

This company is a total fraud, sent me wrong phone, when I sent mine in to them. After months of complaining finally sent me correct phone. NOW, they fraudulently charged me for the original phone falsely claiming they never received it. I sent them a warning letter but, they still charged my card, I am prosecuting them.

Bought a pool pump from Amazon. Got the insurance. Pump failed. Past manufacturer warranty. No phone number to call, manufacturer not listed as a covered company. Had to go to chat. Person typed in broken English. Found my account and said claim was filed. Two days later, nothing. Went online again. Tried to go to chat. No one came on. Went on Facebook. Wrote and got a response on Messenger. Also in broken English. Was told no claim existed. Filed a new one said I would hear within 24 hours. Nothing. Went back on Messenger several times. No response. Called Amazon. They said I would hear within 24 hours. Been two weeks and nothing. Waste of money and time. Rip off. Don't get taken. Amazon is complicent in this.

I have never dealt with any customer service that is better than Asurion. I had a problem with an iPad, it took a while and I spoke to many people but the problem was solved and every person I talked to did their best to get my problem solved. In the end Lisa solved the problem and even called me back to tell me that the solution was found. I could not be happier with service. Thank you

I've been trying to complete a phone claim for a week now. I filed the claim, tried to pay it for a day then they wanted docs uploaded from me. Then, I uploaded docs, tried to pay phone claim and an error message everytime. After, 3 days of calling I have no resolution, I spoke to my bank and they said Asurion keeps submitting transactions for $0 and that's why it doesn't work. I have spoken to 3 people who don't help at all. I have never dealt with anything like this before and its beyond frustrating.

I can not tell u enough how this company went above and beyond what my expectations was. I thought I might get screwed around and end up paying alot of money to replace my device. But asurion kept there word. Not only that but they also was able to get me insured on all my devices. Even the ones I have in my home that aren't even apart of my phone bill are covered. U will always have a forever customer from me and all my friends and family. This is a huge must for anyone that would like there electronics covered. Trust me. U need to call them right now. U wont regret it
Don't wait till it's to late. Asurion for life

From past experiences with other product insurance in the past, I didn't have high expectations. But, the process was very easy, the responses were very quick and professional. I was absolutely shocked by how easy and professional the process was. I had the gift card to replace my chair that afternoon after sending in one more picture that was requested that morning. (The needed picture was my fault as I forgot to include it the day before. They were very clear in what they needed from me.) I was expecting a hard time, for it to be dragged out, or denied. (I had a bad experience with another product insurance company years ago.) But, instead I was given very prompt responses and professionalism. I purchased the insurance with my replacement chair. I hope I don't need it this time though.

Had a scheduled appointment window between 1-5pm and they canceled at 3pm the day of. Apparently, they had technicians that called in. They could have told me when they knew they did not have the man power to fulfill their appointments. I hope you can find someone else who will value your time because Asurion could careless.

My Galaxy S22 Ultra screen was damaged, and having my AT&T Asurion coverage assisted with this. Upon filing the claim and choosing the available service location nearest me, Jayden, the service tech, was quick to reach out about my visit. After arriving, the check-in process, repair, wait-time, and overall expectations were clearly stated and defined. As a first time customer, this location and Jayden definitely met all of my expectations and even exceeded them! I will be recommending to anyone needing device repairs! Thank you for the amazing service!