Asurion

I write this review as I wait on hold... again, after my 3rd call to report that the phone they shipped me was not functioning properly and attempting to have it replaced. After every 1 hour call to file the claim, which I was unable to do on their website, I am put on hold and tossed back to the very start of the process. This happens every time I refuse to buy additional coverage for every device in my family plan. Would recommend other coverage.

The Verizon Security Advisor (VSA) was friendly and professional. I like to engage in a friend-like manner. She understood but kept it moving. I made sure she'd have at least one fun story after her shift. I didn't raise a fuss directed at her. I just grimaced and then my head exploded at her first solution. Her second solution made my head hurt less so I was able to find my mind after I lost my mind.

She was pleasant, professional and empowering. She was doing fine. I was the one losing my mind and cringing, crying and crumbling at the amount of work required to deal with a dark web breach.

Promote her and double her salary.

Don't buy. They can change the policy coverages whenever they want and you get stuck paying the premium. They advertise screen replacement, but at their discretion they can say no to the replacement and make you pay the deductible for a phone replacement. They take your money and provide very little coverage.

Take your premium buy a good case and protector.

I dropped and broke my Samsung Galaxy S 22 Ultra plus on Saturday night. I called A T & T and they transfer me to the insurance company Asurion. Once I filed my claim with them they sent me to the closes A T& T location Sunday Morning where I met with a phone technician. He took my phone and within a couple of hours it was fixed and done. I was very happy with my experience. I didn't even have to come out of pocket and was billed on $29 for the service.

Spent 1 1/2 hours trying to file claim for computer. Online would only take info for phones. Robots would not chat because thier systms were down. Finally found contact number through ask.com. Was told even though i had insurance, they couldnt help me because i didnt know how much i paid for the acer computer. I cancelled remaining 3 years on my policy and will buy another computer, but they would not give me confirmation number that i even called them.

I with good faith bought the Asurion home plus plan at the UbreakIfix store after a tech sold me on the wonderful benefits that were a lie. I was promised that if any technology device is broken and I purchase the plan, they will repair or replace the device if they can not fix it. My Ipad Pro 12.9 inch cellular device suffered a screen crack and apparently the frame had been bent thereby making the device unrepairable. As instructed by the manager at the store, I filed a claim and 24 days later I'm told that there will be no replacement afterall but they will only offer me a "Fair Market Buyout/ Reimbursement" of $344!

This is after the $100 deductible and the monthly fee. A complete waste of time, money and good faith!

I forgot i signed up for this plan. My Apple laptop got wet and ruined. I let it sit around until i remembered this plan. I called and took it to IBREAK U FIx place as they said. It was toast. After a few weeks i got a brand new apple lap top. It was an ugly bronze color but i was fine. I tried setting it up and it did not work. Took it to apple and they said it was two years old and after sitting in a box for that long it was broken. They said asurion rebuilds computers and they are often crap. Anyway, noone answers the calls, i chat endlessly with call center folks who cant do anything, get promised a follow up and nothing. It is now 3 months plus later and nothing!

This company is a total fraud, sent me wrong phone, when I sent mine in to them. After months of complaining finally sent me correct phone. NOW, they fraudulently charged me for the original phone falsely claiming they never received it. I sent them a warning letter but, they still charged my card, I am prosecuting them.

Bought a pool pump from Amazon. Got the insurance. Pump failed. Past manufacturer warranty. No phone number to call, manufacturer not listed as a covered company. Had to go to chat. Person typed in broken English. Found my account and said claim was filed. Two days later, nothing. Went online again. Tried to go to chat. No one came on. Went on Facebook. Wrote and got a response on Messenger. Also in broken English. Was told no claim existed. Filed a new one said I would hear within 24 hours. Nothing. Went back on Messenger several times. No response. Called Amazon. They said I would hear within 24 hours. Been two weeks and nothing. Waste of money and time. Rip off. Don't get taken. Amazon is complicent in this.

I have never dealt with any customer service that is better than Asurion. I had a problem with an iPad, it took a while and I spoke to many people but the problem was solved and every person I talked to did their best to get my problem solved. In the end Lisa solved the problem and even called me back to tell me that the solution was found. I could not be happier with service. Thank you