Overview
Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Stay away from any telecom carrier that uses Asurion as the phone/device insurance coverage.
The Asurion deductibles are ludicrous when you file a claim. My deductible on a lost device was $275 more than the device cost in the first place. Replacement value on the used device was $50 so why would I pay $275 for a device that brand new lists so much less.
They suck. STAY AWAY!
Excellent service from start to finish. The three year extra warranty I bought from Costco came through. The trouble shooting on the phone by the technician was seamless. The technician who fixed the TV was very professional and my TV is like new again. Five star service by all!
Took about a week, but replaced screens on both sides of phone.
We have a extended warranty on our refrigerator with Asurian. Refrigerator broke, called them, we trouble shooted and still couldn't fix it. The Asurian paper work states repair will commence in 24 hours. First representative says it will be 6 days, I got a call the next day and they just informed me it would be maybe 8 days before they could come out and look at it. I call back there customer service and talked with Cameron and he was no help and very condescending. I buy a warranty to protect/confidence in my large purchases Asurian is not reliable or professional!
I had bought in an Asurion plan after I had lost my cell phone at a theme park. Recently, my daughters Beats headphones had broken, and I had put a claim in to have them repaired. Unfortunately, they were unrepairable, and they totally refunded my money for the headphones so that I could purchase new ones. This plan is absolutely amazing and worse, every penny that I pay monthly.
We had a frozen screen. Juwon at Asurion very patiently walked us through the solution and answered a few questions that I had about our account. Verizon and Asurion are a good team! That's why I've been with Verizon since 1995.
You pay your monthly fee, then a deductible and then they send you a refurbished phone that doesn't work properly. What a frustrating experience. Waste of time and money. Cancelled insurance and advising others to do the same! You could buy a new better phone for the same price.
I am self taught on computers as I worked in the dental field but in the back office with the patients directly. The nice ladies in the front office wouldn't allow us to touch their computers.
Now I have a laptop, iPhone, MAC etc so I've been doing my homework and I use it everyday.
I got an error message that said No Connection and I rebooted unplugged you name it but it didn't work. My technician here at Asurion showed me to enter my apps by going through settings to mail to then add an account and it fixed the problem. I would never have known nor figured that out on my own. Thank you Asurion
Excellent customer service from Keith. Quick and easy to fill out the form online and quick repair.
The service tech was nice&frendy, I call my phone provider and explained to them what the problem was,and we set up and appointment for someone
To come out the following day. I am a very satisfied customer. Thanks AT&T and Asurion.!
When I first filed the claim for my phone to be fixed, I was almost in disbelief about how quickly I was able to get a repair technician scheduled and to my own house nonetheless! The technician Justin Kopernik messaged me that he was on the way and showed up right on time, 20 minutes later I had a fixed phone! Great service! Thank you so much!
Very pleased with my experience, I thought I would get the run around. My iPad was replaced with a brand new one, and I received the new one in 2 days. GREAT service! Going to be careful with this replacement so happy that I purchased Asurion! A great investment..
I had a Vizio 65 inch tv it broke they gave me options to pick and they gave me a Samsung 70inch tv it's amazing way better than the video well worth paying monthly for asurion thank you all from asurion
Excellent, don't need. This is my own decision. I had not use my on line grip to come to this decision. There is nothing wrong with the programs. However I had not conferred with my Verizon and Apple sources until today. I realize that I'm more than a little behind in my tech knowledge!
It was a very easy on-line registration after chatting with one of the specialist. JiaMariel, the specialist, was very helpful, knowledgeable and walked me through registering my product, Fisher-Price Laugh and Learn Tiny Techie Bundle. Great satisfying experience! They also are sending an email confirming my policy information and confirmation within 48 hours. Fantastic.
Had trouble with a 1 year old purchase from Staples on a printer. Contact their support then Asurion. No questions asked, sent me a shipping label to return the faulty printer, within 24 hours had my ECredit on old printer. Just picked up a new one, and yes I again purchased the Asurion Warranty Package. So glad I had done so on the old one. Very fast, thorough, and professional technicians. No hassles!
Had 2 phones with badly cracked screens. Filed a claim with Asurion and within a week had a tech come to our house and fix both phones in less than 30 minutes! Very smooth and easy process! Thank you!
I had a pair of ear buds which I insured with Asurion. I returned the buds and very easily filed a claim. It was simple and I needed little to no assistance. My refund was processed quickly for my use immediately. I have insured many items over the years and have always received the best service and quickly responses.
I bought a product in January of 2022. The product died sad to say. I did a chat with Asurion & everything was handled in a quick conversation. I'm happy that I went with this company for warranty coverage.
The men that took care of my needs were very professional and loquacious. I was assured that I would accomplish the mission and
I did faster than i expected.! I was very impressed by there professionalism and understanding and would highly recommend getting insured by them. Asurion sure picked a good selection in their front end customer service positions.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members