Asurion

Asurion can suck my Mexican D...
Asurion is run by Colombians that offer more protection for devices you have at home that you did not buy to them

Asurion did not cover for loss phone
It was gonna be cheap for me no pay insurance and by a phone aftermarket

I bought a gaming chair and the offered warranty through asurion and boy was I glad I did. I did not realize I needed to register it online and save my receipt online a year ago when I bought it, it was absolutely no problem. I just sent a photo of my receipt (which was missing the barcode) and a representative finished my registration. I may have even been able to continue to do it on my own, but I needed the barcode to move forward in that process. Now, she has put my claim through to the claims team and they will be taking care of me from there.

Never using this company again. I ordered a replacement phone because mine got water damage and they sent me a sim locked phone so I couldn't set it up. Then when I called the company they had no idea what I was talking about and gave me little to no help. They said they were going to send me a new phone and it still hasn't come two days later. It's almost been a week with no phone because of them, next time I'll just buy a new phone.

Company uses a "no reply" email address to contact customers and offers no avenue for discussion.
Emails are rude and accusatory in nature.
They asked me to follow a process to return an item to them. The process was followed accurately and I received proof of postage from Aus Post. At that point Asurion were also notified that the item was in transit and their computer system was updated to reflect this. The item was delivered on 20th February. On 22nd Feb Asurion sent email accusing me of not having sent the item and threatening to charge me $60 if I did not hand over the item in 24hours I found an email address for Asurion through web search and sent them a response including proof of postage. I got no response and 24 hours later was charged $60. At this point I managed to find a link (which seems to work randomly and intermittently) and asked why I have been charged. I am awaiting a response.

Such a great excellent experience with Asurion due to seamless process of submitting my claims and the scheduling of repair and the way my phone was fast and quick to be fix up. Very happy throughout the process. Keep up the great customer service which deserve to be recognized.

My past few interactions with Asurion have been great. When I dropped my laptop (covered for accidental drops) in August, they were unable to repair it and replaced it quickly. Over the summer they managed to fix my husband's old laptop - with Win97, I think.
Asurion Customer Service used to be horrible. One man threw a fit because I said that my son would be upset that someone treated his mother this way. One woman told me that they were not allowed to be empathetic. Not kidding. (I still have her number somewhere.)
Everyone I've spoken to over the past few months has been efficient and knowledgeable, and friendly in the process.
I've been an AT&T customer since the early 1990s and their service isn't what it used to be.
As it stands now, DirecTV has Asurion to thank for our continued business, not the other way around.

If I could rank it less than 0 I would. It has been almost a month and I still don't have my replacement device. I believe they do this on purpose so you just give up and buy another phone. They are quick to take your money but are lousy, lousy at fulfilling the policy. I am in disbelief as to how awful the service is. Every time I think I'm done they send another email requesting additional information. I have canceled the polily. Honestly the absolute worse service. Don't use them. They suck!

I got their insurance through telus as part of the plan. It's such a scam and you don't realize until it's too late. I wouldnt recommend anyone falls for it like I did. Learn from my mistake!
Then Wal mart Canada offers insurance on their more expensive products and I called, they would replace or fix my razor. I managed to just get Walmart to do it without insurance. They're 100 trash as a company. Trust me

The worse experience ever trying to do a claim! The customer service has been horrible has me wanting to change from att because they are not willing to help customers! I verified everything and they act like i was somebody else trying to get a phone! I have been without a phone for 3 days and it shouldn't take this long to do anything! I wish att will go back to doing everything there self!

Useless no customer service they can't get shlt to work. How has this not been shut down yet? Id be embarrassed to work for these idiots. Put a $#*!ing monkey on the line and they'll be more help than these retqrds.

I work for one of the retailers affiliated with Asurion (Staples) so I have always been an advocate for adding protection plans to a lot of our products. However, this was the first time I had to file a claim on a product I had actually purchased. Filing a claim was fast and easy, as they asked me for my reason for filing a claim and visual proof that the claim was legitimate. I received a Staples gift card the next day, which I was able to use towards a new chair. I will make sure to provide my personal experience to customers in the future!