Asurion

Excellent experience using the assistance of the agent in the chat option made it so easy! She was knowledgeable and help me read out my mind immediately plenty of time to get my errands done and get on with my day.

Yesterday I noticed a deep scratch on my phone. So I went to the Asurion website and started a claim. The next day, I brought in my Samsung Galaxy S23 Ultra phone to the Asurion repair shop, and within an hour, I got my phone back and it was like brand new. They replaced the frame, glass and battery since they came in a package from Samsung. Both Kenny and Evan were excellent and provided me with great service.

Its more then just insurance. It is peace of mind that you will have someone to walk you through every step of the way when it comes to fixing a damaged or broken device. It is the comfort of knowing that every rep you talk to will take their time, be patient and explain every step of the process. AND! If there is any issues on your part of theirs, they will make sure to help make it right every time! This is above and beyond your normal replacement plans. This is the GOLD standard for device protection! Great job to everyone that is a part of this amazing team!

If you try to get them on the phone it is brain damage. When you then ask for a supervisor they cannot seem to find one and I was on the phone for 38 minutes. This is a scam. They said they shipped a new phone with UPS. I have the tracking number. Ups said they were here 3 times. My ring camera says that they (ups) were never here. By the way UPS delivered a different item that same day. I even went down the warehouse and tried to pick up my phone and ups says that they did not send it out today AND now they cannot find it. Imagine if you were out of a phone for 4 days... would you be happy? Would you at least expect to send a different phone? OR even get a supervisor on the phone after you have spent 2 days battling with ups? I think not. I even left a message for the CEO and I am certain that I will not get a reply. I will even retract this if he has the temerity to call me back. I guess they won't find him either. DO not waste you money on something like this.

The Asurion claims process is one of the most frustrating experiences I have ever been through. Purchase insurance for a computer. File a claim and they require proof of purchase. Submit proof of purchase only to have claim denied because they claim you have not submitted proof of purchase even when you can see the receipt image clearly on their website. So I can clearly see the submitted receipt as proof of purchase on their website, but they cannot and denied my claim? Seriously Asurion... you suck!

I have been using Asurion Home Plus for almost one year. It has been very valuable. After submitting a few claims, I have been able to get my devices repaired or replaced (when they couldn't fix it). Having this peace of mind has been extremely helpful.

I didn't give them 5 stars because it is a bit difficult to submit a claim. There is a lot of back and forth. Sometimes you have to fill out forms that are not electronic forms and submit them. That is very taxing. And sometimes its hard to fit your problem into the pre-defined boxes. However, once you get past that, it is a very valuable plan. They have fixed 1 laptop, replaced 1 laptop, and fixed a Nintendo Switch. It has been great! They have saved me valuable money, which I say is worth the hassle for submitting the claim.

I will be canceling my ATT Asurion device insurance. I just had to file a claim. Haven't had one in nearly 5 years. It was fast and efficient last time. Only took an hour to get my device shipped. Now they want you to wait 24 hours for them to review everything. This is BULL$#*!. They obviously don't value customers time or money. I will be canceling my Att device insurance, the insurance I have on the 120 devices on my coorprate carrier accounts, and the coverages I have with Amazon as well. Will never do business with this company in ANY ASPECT ever again. Get bent.

No empathy from the CEO office. The customer service woman I spoke with was quite patient and friendly, actually dealing with way more misdirected anger than she should have. She even said she would have her daughter at Clemson promote my product. A saint that beautiful woman is, and to her I apologize.

However, the company as a whole is unethical. I was guaranteed a replacement phone by the following morning, and it never arrived. I waited 8 hours, and I was locked out of everything because of 2-factor authentication. The "office of the CEO" said that their terms say up to 2 days - even though they use FedEx Priority Overnight, their site says next day, and their phone reps say next day. They get a refund if FedEx doesn't deliver the next day, but they do not pass it on to the customer. Nor do they refund the thousands upon thousands you pay if you never file a claim of course. The "office of the ceo" doesn't care one bit about you.