Asurion

I'm an AT&T customer with device protection. I had filed a claim online and within minutes they had received my order. I arrived about 20 mins after and dropped off my phone at UBreakiFix. It took a little less than two hours to fix my screen and also my speaker was fixed after the glass was replaced. The employee at the location was nice and made drop off and pick up quick and easy.

After going to my local ATT store in Marietta, Ohio (which was no help), I called ATT support. I eventually was connected to a tech who was amazing. He did his best to solve the problem, and when he couldn't, he sent me the link to get it replaced. I answered a few questions and my claim was approved. This was around 4:30 on Friday evening. I had my new phone by 11:00 Saturday morning. Amazing.

Speaking with a live rep was very comforting. She understood my situation and handled my situation quickly and with no judgement. Same with online chat. I was to the point and very informative. I feel good knowing that Asurion team is there for me in my time of need.

I thought transferring to a new phone was going to be easy. Did I ever guess wrong! If I had not had someone as sharp as Ms, Rae to walk me through this I would have had an all day experience trying to get this thing to work. And then it would have failed anyway. She was great!

The biggest rip off sold by Verizon. Deductibles, "out of stock". I cancelled my claim, bit the bullet and went out and bought a new phone.

I am cancelling Asurion on all my phones. Verizon, you can do better!

My tech, Aaron, was very professional and courteous. He called to introduce himself, sent a picture of himself so that I would know who was coming to my home, and made sure that all my questions were answered before he left.
I would most definitely use this service again.

I just set up a new Verizon Samsung phone for my husband with help from Michelle in the chat. The old phone was really old and it was difficult to find a way to back it up and transfer the data. Michelle gave good advice and support through the whole process. I'm so relieved to have that done!

My photo app stopped backing up content, and I was afraid of deleting it and adding it back for fear of losing pictures. Brian assured me I could do this and everything already backed up would be saved. He was right!

I had first filled a claim for my screen. The technician said that my problem was most likely my screen, but tgat didn't fix it. So I called asurion and told the lady what was going on and she just replaced my phone. Had my phone at my door the next day.
You can't ask for better service than that.

Super fast and easy to file a claim. Received the phone next day. There was an issue with the SIM card so I used Chat for assistance. Jessica was amazing and was able to resolve my issue in a timely manner.

My cell phone battery expanded and separated the two case halves. I worried that the battery would explode. I am aware that Li Ion batteries can ignite and start a fire. I should have used the battery saver software when the phone was new. I now use it all the time.
I am grateful for your insurance policy.

Needed help in filing a claim for my broken sunglasses. The Asurion representative was extremely knowledgeable and professional answering all my questions quickly. I was able to submit my claim In a very short amount of time from start to finish.

Our experience was excellent from beginning to end. They picked up our tv and it was repaired quickly. They are very knowledgeable and have great friendly communication. When they returned the tv they even set it back up for us. Would definitely recommend this company to my friends and family! Thank you for the speedy service you provided.

I bought the Assurion protection plan. I am glad i did because we had a problem with the remote car we purchased. I was expecting them to say it wasnt covered under that warranty,,, but it indeed was. My son will be thrilled to hear this as he only used his remote car a handful of times. It was a Christmas gift for him and its all he got because of the price tag.

My internet browser was repeatedly opening on its own, was on the phone with Isaiah the tech coach for a very short amount of time and my issue was resolved. He was very professional, polite and thorough making sure that my issues had been taken care of. Great job.